[Koha-bugs] [Bug 11250] "too many holds" message appears inappropriately

[bugzilla-daemon at bugs.koha-community.org]

http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=11250

--- Comment #17 from Kyle M Hall <kyle.m.hall at gmail.com> ---
(In reply to Katrin Fischer from comment #16)
> Huh, I realize now that we do currently display all reasons. 
> 
> I think this patch might just hide the real problem - that the "too_many" is
> not accurate enough to be helpful. With the patch it will show up less, but
> it will still show up sometimes if none of the other reasons applies.
> 
> Maybe we could just rephrase?
> 
> Too many holds: </strong> <a
> href="/cgi-bin/koha/members/moremember.pl?borrowernumber=[% borrowernumber
> %]">[% borrowerfirstname %] [% borrowersurname %] </a> has too many holds.
> 
> <Patron> can't place holds on these item types or already has too many holds
> placed.
> 
> Something like that? Can we pin down, when exactly the 'too many' is
> displayed and if that would cover it?
> 
> Ultimately I think we need to make the feedback more meaningful, but would
> like the option to see if multiple things block placing holds.

Rephrasing does nothing to fix the issue. The problem isn't that the too_many
message is wrong, it's that it is triggered by almost all situations where a
patron cannot place holds. That makes it not useful. This patch changes that so
that it displays only if no other limitations exist, which means the patron
really has simply placed too many holds.

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