[Koha-bugs] [Bug 20948] New: Hold requests on detail.pl

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20948

            Bug ID: 20948
           Summary: Hold requests on detail.pl
 Change sponsored?: ---
           Product: Koha
           Version: 17.05
          Hardware: All
                OS: All
            Status: NEW
          Severity: major
          Priority: P5 - low
         Component: Hold requests
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: cbrannon at cdalibrary.org
        QA Contact: testopia at bugs.koha-community.org
                CC: gmcharlt at gmail.com

The next hold request showing on the detail.pl page next to items is useless
and should be removed or fixed.  The information for requests on an item is
misleading.  It shows the next item level hold rather than showing the next
hold it will fulfill.  I understand how this might be useful in some obscure
circumstances, but for the most part it leads staff to believe that this is the
next hold it will fill, and that is not the case.  

Case in point...we have a new item, only one in the collection.  33 next
available holds, and 1 item level hold at the very end of the list, going to a
different library.  With all the other holds ahead of it, and the fact that we
have local holds priority enabled, this looks very wrong, and leads staff to
confusion and panic.  

It might be helpful to some libraries to see that there is a specific hold on a
particular item, but around here, most libraries will view this as misleading. 
There should be a setting to change the behavior, or turn it off.

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