[Koha-bugs] [Bug 28817] It should be possible to configure the reply_address for various notices

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28817

Christopher Brannon <cbrannon at cdalibrary.org> changed:

           What    |Removed                     |Added
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                 CC|                            |cbrannon at cdalibrary.org

--- Comment #4 from Christopher Brannon <cbrannon at cdalibrary.org> ---
(In reply to Katrin Fischer from comment #3)
> Maybe we should consider the overdues one as a bug first?
> 
> I think we should match the reply to to the address we are sending the
> notice from in this case and possible others as a default.
> 
> I believe using a pref would not work for all notices. For example DUEDGST
> are always sent from the patron's library and can contain information about
> issues from multiple libraries, so any other setting makes no sense.
> 
> I am also not sure we can fit a general solution in the notices tool well -
> maybe we should look at some more use cases first to see where we are going
> there. But I think fixing the overdues bug first would be most important.

I think in cases where a digest is used, if notices are coming from only one
library, then it could default to what the other notices are set to use for the
reply to address.  However, if it is a mix of libraries, then perhaps it could
be preference options of A) patron home branch, B) first library in the list,
C) the library referenced the most, or D) use a
noreply at patronhomebranchdomain.com address (where the
patronhomebranchdomain.com is actually their home branch's domain).

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