[Koha-bugs] [Bug 12029] Patrons should be able to delete their patron messages

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=12029

--- Comment #7 from Christopher Brannon <cbrannon at cdalibrary.org> ---
(In reply to Owen Leonard from comment #6)
> (In reply to Katrin Fischer from comment #5)
> > Why the change from B to L?
> 
> I agree that this doesn't seem to be a necessary step.

This step was added because the message system does not archive these messages.
 If the message were just deleted, there would be no easy way for staff to see
that the patron acknowledged receiving the message.  If it were marked and
hidden, we would be retaining messages that would build up over time, and the
table would have to be maintained.

When a message is marked as B (patron), it is seen on BOTH sides, by patron and
staff.  Changing it to L (staff) would accomplish dismissing it on the patron
side, and maintaining current workflows on the staff side.  After this
enhancement, staff would be able to KNOW that the patron has seen the message,
and the staff could decide whether to keep or delete the message from that
point.  Right now, staff have NO idea if the message is seen, and therefore
have no idea when it would be appropriate to delete, if desired.

This workflow enhancement has the least impact on current practices while
adding needed functionality, and adding information for staff to enhance their
workflow with these messages.

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