[Koha-bugs] [Bug 29769] New: Claim return status cannot be changed without checking item in

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=29769

            Bug ID: 29769
           Summary: Claim return status cannot be changed without checking
                    item in
 Change sponsored?: ---
           Product: Koha
           Version: 21.05
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Circulation
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: bwsdonna at gmail.com
        QA Contact: testopia at bugs.koha-community.org
                CC: gmcharlt at gmail.com, kyle.m.hall at gmail.com

With the addition of bug 24279, libraries can no longer change the status of a
claim return without checking the item in, which is not a desired behavior.

Example: a library sets an item to claims return, looks for the item for three
months per policy, item is not found, status needs to be changed from Claim to
Lost so the patron is billed for the item.  

In this scenario, the item should not be checked in to clear the claim status. 
Marking the claim as resolved does not allow the status to be changed either.

Perhaps this could be a setting with Claims Return system preferences as to
whether staff are permitted to change the claim/lost status of an item from
moredetail.pl?

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