[Koha-bugs] [Bug 9805] Lost items are un-lost if returned, but not if renewed

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=9805

--- Comment #63 from Christopher Brannon <cbrannon at cdalibrary.org> ---
(In reply to Cheryl from comment #62)
> So with this fix, if the lost item is renewed and the status of lost (long
> overdue lost) is taken off, what happens with the lost item cost? Does the
> patron still owe it? and if the patron still owes the lost item cost after
> renewing the item, and then returns the item, does that mean that they do
> not get a refund for the item, since the item was not in a lost status at
> the time of return? 
> 
> It seems like some libraries would want to be able to renew lost items, but
> also to refund the lost item cost if the item is returned OR renewed. (Our
> library does not allow renewals on lost items because if you renew a lost
> item, the lost item cost stays on there and we don't want that.) 
> 
> We are okay with how it works for us now (no renewal of lost items), but I
> wanted to bring up the issue of the lost status coming off when the item is
> renewed, and then the patron possibly not being refunded if the item is
> returned later.

At the very least, there should be an option as to whether or not the charge is
maintained if the item is checked in or renewed.  Our libraries don't charge
the lost price if the item is returned.  We simply want our things back.  Some
libraries refund the price, but retain the late fees, because, after all, they
were very late.

Personally, I think it is wrong to charge a replacement cost for something that
is returned.  Late fees, yes, absolutely keep them on the patron account.  But
charging for the replacement cost after it is returned seems like theft. 
UNLESS the item has actually been replaced.  THEN the cost should be
maintained.

Wouldn't it be nice if there was a way to indicate on an item record if the
item was replaced?  Then Koha would know if maintaining the cost of replacement
is justified.

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