[Koha-bugs] [Bug 28788] New: Default holds policy by item type can be overridden but holds will not capture

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28788

            Bug ID: 28788
           Summary: Default holds policy by item type can be overridden
                    but holds will not capture
 Change sponsored?: ---
           Product: Koha
           Version: 20.05
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Hold requests
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: madamyk at ckls.org
        QA Contact: testopia at bugs.koha-community.org
                CC: gmcharlt at gmail.com

If there are circulation rules in place preventing holds via the "Default holds
policy by item type," intranet users with hold override permissions may still
place holds outside these rules by ignoring the warning message. 

However, the hold itself is never captured. It will not appear on any library
hold queues, and does not appear to exist until the item in question is checked
in. At that point, the hold reappears and tries to fulfill itself. Because the
hold never appeared before this, there was no way to know that the item should
be checked in.

Holds violating the Default holds policy by item type should be either fully
forbidden or they should function like normal holds when an override is given.

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