[Koha-bugs] [Bug 32403] New: On Demand Messaging

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=32403

            Bug ID: 32403
           Summary: On Demand Messaging
 Change sponsored?: ---
           Product: Koha
           Version: unspecified
          Hardware: All
                OS: All
            Status: NEW
          Severity: new feature
          Priority: P5 - low
         Component: Notices
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: christofer.zorn at ajaxlibrary.ca
        QA Contact: testopia at bugs.koha-community.org

We are a library that relies on both email messaging (through Koha) along with
SMS and Phone messaging (through Twilio). We are very happy with the messaging
features involved in Koha, but for me, there is something missing that could be
improved.

With the right system permissions, we'd like to see the ability to generate on
demand messages to specific patrons, or even tailored messages to groups. While
I understand that this isn't specifically what Koha is meant for, there are
wider benefits to this that I think warrant a discussion.

This is a means of interacting with a patron. While individual email is
normally an option, in a mid to larger sized system where multiple staff can
reply to a communal message, Koha has a tracking mechanism that would allow
staff to see what information was sent to a patron by looking at the Notice
tab.

This could also morph into a marketing aspect of Koha where we could leverage
the history and make this similar to Patron Point.

Symphony has an on demand message sending tool, however from what I remember it
was spotty.

The tweak would be creating an interface that allowed inputting of information
into the messaging table ...

Please let me know if this is possible. Our library has had the need for this a
couple of times, where we could take one last stab at reaching out to expired
patrons (beyond what Koha is already doing), or communicating back to a patron
through SMS when leaving a voicemail isn't an option.

Thanks!

Chris

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