[Koha-bugs] [Bug 22456] Allow patrons to cancel their waiting holds

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=22456

--- Comment #9 from Christopher Brannon <cbrannon at cdalibrary.org> ---
(In reply to Katrin Fischer from comment #8)
> I like the idea of having it on the dashboard, but if we put them there, I'd
> also like to see them on the holds awaiting pickup report somehow, because
> this is where they probably are still :)
> 
> I wonder database wise how we should deal with these. We could just show
> 'cancelled in last... hours' - but then the library will be closed etc. and
> it won't work as nicely and you will never see what your coworkers have
> already taken care of...
> 
> Some way to actually process them might be nice. Maybe a checkin could
> remove them from the list?

I like both ideas.  Where ever it shows (new page via dashboard alerts/holds
awaiting pickup), I think both cancelled and expired holds that do not have a
datelastseen less than the cancellationdate and expirationdate (and the
eventual patron_expiration_date in 22.05) should show as needing attention. 
This would eliminate the need for any new fields.

I don't know if it would slow things down, but it might even be worth adding
the logic to other places where that holds shows, with a badge or something,
showing that this hold is expired/cancelled, and waiting to move on.  Just
depends on how much of a delay it would add to the process of the page, if it
is checking this for all holds displayed on the page.

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