[Koha-bugs] [Bug 30940] New: Add ability to skip hold fee when placing hold via the staff client

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=30940

            Bug ID: 30940
           Summary: Add ability to skip hold fee when placing hold via the
                    staff client
 Change sponsored?: ---
           Product: Koha
           Version: master
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Hold requests
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: sally.healey at cheshiresharedservices.gov.uk
        QA Contact: testopia at bugs.koha-community.org
                CC: gmcharlt at gmail.com

We have some patron categories which are charged a hold fee.

The hold fee is applied to the patron's account when they collect the item and
check it out.

However, there are occasions when the staff place a hold and agree to waive the
hold fee as a goodwill gesture.

At the moment, this happens:

- Staff member offers the patron a free hold
- Staff member puts a note on the patron account
- Item arrives to fill the hold and is checked in
- Patron collects the item and checks it out
- A hold charge is applied
- Patron has to go to the desk to have the charge waived

It gives the impression that the staff forgot to waive the charge - and it can
be frustrating for the patron to have to wait in a queue to speak with a staff
member to resolve this, whereas the rest of the transaction was self service.

It would be great if we could have a check box on the place hold process, where
staff can choose to override the hold charge so that it doesn't generate as a
one-off.

For example:

- Staff member places a hold and checks a box to say 'free hold'
- Hold arrives and is collected
- Patron checks the item out
- No hold charge is applied

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