[Koha-bugs] [Bug 31028] Add 'Report a concern' feature for patrons to report concerns about catalog records

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31028

--- Comment #257 from David Nind <david at davidnind.com> ---
Thanks Martin for fixing all these things!

On retesting, some more issues (sorry!).

1. Error on OPAC - there looks to be something wrong with the patch 'Add
feedback to the patron on submission':
   - I get this error in the console when accessing thedetails page for a
record:
   09:25:59.890 Uncaught SyntaxError: missing } after property list
catalog_concern_22.0600077.js:45:12
   note: { opened at line 32, column 15
   - Clicking on 'Report a concern' in the OPAC doesn't prompt you to login,
and doesn't do anything when you submit
   - I skipped this patch for testing everything else

2. Staff interface home page display - "Catalog concerns pending: X":
   - If CatalogConcerns is not enabled, then this doesn't display (not expected
- would expect it to display if staff user can manage catalog concerns)
   - If there are active purchase suggestions, problem reports, article
requests, and allow checkout notes (with these system preferences enabled), it
does display (tested various combinations, and ended up confusing myself!)
   - If purchase suggestions, problem reports, article requests, and allow
checkout notes are not enabled (or there are no active requests), then it
doesn't display catalog concerns pending

3. Notices:

   3.1 TICKET_ACKNOWLEDGE notice: 
   . there are lots of extra lines in the message, not sure whether that is
something to do with using Gmail to test or not [1]
   . there is a span tag visible around the record name
   . If I select HTML message for the notice, it comes through as one line
   . This is similar for the other notices (and non-catalog concern notices as
well) - it maybe something more generic with my setup/HTML email message
generation

   3.2 TICKET_NOTIFY notice - warning in the
/var/log/koha/kohadev/plack-api-error.log:
  [2022/11/04 19:36:16] [WARN] No catalog TICKET_NOTIFY letter transported by
email at /kohadevbox/koha/C4/Letters.pm line 584.
   . This warning may explain why I'm not receiving the TICKET_NOTIFY notices,
I'm assuming it is probably a combination of system preferences and the mail
setup using Gmail to send notices

   3.3 Patron sent notices: I'm now only seeing the catalog concern
acknowledgements notice under the patron's notices (previously I was only
seeing 'Catalog concern updated' and 'Catalog concern resolved' notices)

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