[Koha-bugs] [Bug 32381] New: Koha should be able to receive and record reasons for failed SMS notices

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=32381

            Bug ID: 32381
           Summary: Koha should be able to receive and record reasons for
                    failed SMS notices
 Change sponsored?: ---
           Product: Koha
           Version: master
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Architecture, internals, and plumbing
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: andrewfh at dubcolib.org
        QA Contact: testopia at bugs.koha-community.org

When a third-party SMS-sending service fails to send a notice and returns a
reason for the failure, there is apparently no way for that reason to get
passed into Koha and recorded in message_queue.failure_code. I gather this is a
limitation based on the SMS::Send drivers.

For example, if a library is using Twilio to send their SMS notices and a
patron unsubscribes to library texts via Twilio, all future SMS notices
generated in Koha will fail to send. In the staff interface, they show
"NO_NOTES" in message_queue.failure_code. The error logs on the server show
"Attempt to send to unsubscribed recipient at /usr/share/perl5/SMS/Send.pm
line=270."

It would be quite useful if the Koha interface could show staff why the notice
didn't send.

-- 
You are receiving this mail because:
You are watching all bug changes.
You are the assignee for the bug.