[Koha-bugs] [Bug 32052] New: Transparency on Hold Cancellations

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=32052

            Bug ID: 32052
           Summary: Transparency on Hold Cancellations
 Change sponsored?: ---
           Product: Koha
           Version: unspecified
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Hold requests
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: christofer.zorn at ajaxlibrary.ca
        QA Contact: testopia at bugs.koha-community.org
                CC: gmcharlt at gmail.com

Hey!

It would be really cool if there was better transparency on what happened to
our holds and how they were cancelled. I know the system logs when a hold ages
out, but having the knowledge that a hold was cancelled by a patron may also be
beneficial.

Our staff have struggled with knowing how a hold was cancelled. If the hold
ages out on the shelf, Koha reports that nicely. However, if a patron or staff
member cancels the hold, there is no log kept on that.

It would be helpful information for our staff when interacting with a patron to
know how the hold was cancelled.

Thank you!

Chris

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