[Koha-bugs] [Bug 34458] It should be possible to change the pickup location for in transit holds

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34458

--- Comment #3 from Sally <sally.healey at cheshiresharedservices.gov.uk> ---
(In reply to Emily Lamancusa from comment #1)
> I see a couple of folks from libraries following this bug - any of you want
> to weigh in? :)

Yes, I agree with the points here:

- The staff need the feature; anything the patrons can do, the staff should be
able to do
- As in the OPAC feature, a syspref to choose which statuses permit pickup
location changes should exist
- The staff should also be able to modify the pickup location using the Holds
tab in the patron account (when a record has 100+ holds on it, it's too easy to
accidentally modify the wrong hold)

For reporting:

- I'd like to see the change recorded in the action logs 
- I think this should be the same for both this staff feature and the OPAC
feature

Suspend/resume are already recorded in the action logs, including when a patron
performs the action - and we use this data when reporting on how long it takes
us to fill holds.

Changing location whilst in transit will impact fill times, so it would be
important for us to be able to see how much the feature was being used and how
much of an impact it was having.

Having the change in action logs would also mean we could run reports where
intervention is needed.  For example, if an item is in transit to a library
with few collections (i.e. high cost on the Transport Cost Matrix), we might
decide that we'd be better reverting the in transit status and selecting an
alternative copy, instead of waiting for the original copy to arrive at the
original location and be sent onwards.

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