[Koha-bugs] [Bug 34669] New: Streamline workflow for canceling expired holds from 'holds awaiting pickup'

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34669

            Bug ID: 34669
           Summary: Streamline workflow for canceling expired holds from
                    'holds awaiting pickup'
 Change sponsored?: ---
           Product: Koha
           Version: master
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Hold requests
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: emily.lamancusa at montgomerycountymd.gov
        QA Contact: testopia at bugs.koha-community.org
                CC: gmcharlt at gmail.com

The current workflow for cancelling holds from the Holds over tab is two steps
(cancelling the hold from the staff interface and then checking in the item).
This takes a lot of staff time, and it can be buggy and lead to undesired
states if a staff member misses a step or does them in the wrong order.

Bug 22456 added a really nice workflow for processing customer-requested
cancellations of waiting holds - staff simply need to check in the item, and
then Koha cancels the hold and performs all of the usual check-in processes all
in one step. This is easy and efficient for staff, and there's less chance of
error since the item is completely processed in one step. It would be great if
the Holds over tab could be updated to use the same workflow.

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