[Koha-bugs] [Bug 35657] Add ability to assign tickets to librarians for catalog concerns

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=35657

--- Comment #1 from Martin Renvoize <martin.renvoize at ptfs-europe.com> ---
Notes to self.. this has a few different API options.

* `PUT /tickets/{ticket_id}` where we just update an `assignee_id` field
directly
* `POST /tickets/{ticket_id}/updates` where we add an `assignee_id` field into
the update and sync that across to the tickets table too (this allows for
tracking of when, who, message etc at the same time)
* Supporting both of the above, and ensuring two-way sync such that a POST to
/updates sets the ticket.assignee_id but also a PUT to /tickets with a new
assignee_id also adds a new ticket_update including the who, when but no
message.

My gut it telling me to go with the last option, allowing for updates via the
modal and also quick assignee updates via action buttons in the main table.

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