[Koha-bugs] [Bug 32499] HOLDPLACED email goes to patron branch rather than item branch

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=32499

David Cook <dcook at prosentient.com.au> changed:

           What    |Removed                     |Added
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         Resolution|---                         |INVALID
             Status|NEW                         |RESOLVED

--- Comment #8 from David Cook <dcook at prosentient.com.au> ---
(In reply to Katrin Fischer from comment #7)
> But if you have 10 libraries owning the same item, which can well happen
> with popular ones, you will have 10 librarians potentially running to the
> shelf to get it... doesn't seem very effective.
> 
> I was assuming the worst case: record level hold with multiple branches
> holding it.

Ahhh yes that would explain it. I forgot that not all holds are item-level
holds.

Since a hold could be either record-level or item-level, I don't think there's
a consistent way of handling the email except emailing the patron's branch.
Maybe the pickup library like you suggested before, but the current behaviour
has been around for many years, and I think you've explained well why that's
the case here.

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