[Koha-bugs] [Bug 34255] New: Add an enquiry/request/workflow management module

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255

            Bug ID: 34255
           Summary: Add an enquiry/request/workflow management module
 Change sponsored?: ---
           Product: Koha
           Version: master
          Hardware: All
                OS: All
            Status: NEW
          Severity: new feature
          Priority: P5 - low
         Component: Staff interface
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: martin.renvoize at ptfs-europe.com
        QA Contact: testopia at bugs.koha-community.org
                CC: gmcharlt at gmail.com
        Depends on: 33105, 31028

We have a number of different ways to create what boils down to a simple
enquiry in Koha.. OPAC Problem reports, Catalogue concerns, Purchase
suggestions and the upcoming Vendor issues.

It would be great to have a central module for managing all these different
enquiry/ticket types, with jump out points to the various different workflows
for working those enquiries through to a resolution.


Referenced Bugs:

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31028
[Bug 31028] Add 'Report a concern' feature for patrons to report concerns about
catalog records
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=33105
[Bug 33105] Add vendor issues
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