[Koha-bugs] [Bug 33292] New: Claim Return doesn't refund lost item charge when MarkLostItemsAsReturned includes "When marking an item as a return claim" and "Refund lost item fee" is on

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=33292

            Bug ID: 33292
           Summary: Claim Return doesn't refund lost item charge when
                    MarkLostItemsAsReturned includes "When marking an item
                    as a return claim" and "Refund lost item fee" is on
 Change sponsored?: ---
           Product: Koha
           Version: unspecified
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Circulation
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: lisette.scheer at bywatersolutions.com
        QA Contact: testopia at bugs.koha-community.org
                CC: gmcharlt at gmail.com, kyle.m.hall at gmail.com

When using Claim Return, if an item has already been charged as Long Overdue
(lost) it does not get refunded when a claim is made, even if lost item fee
refund on return policy is set to "Refund" and MarkLostItemsAsReturned includes
"When marking an item as a return claim"

Since the library is not actually checking the item in it doesn't refund
automatically. 

The library could check the item in and not resolve the claim, but that's an
extra step and may not work with all workflows. 

Having the option to refund the lost fee on claim would be helpful for many
libraries.

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