[Koha-bugs] [Bug 33374] New: Holds captured at different branch when pickup branch has a copy on shelf can create long wait times for patrons

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=33374

            Bug ID: 33374
           Summary: Holds captured at different branch when pickup branch
                    has a copy on shelf can create long wait times for
                    patrons
 Change sponsored?: ---
           Product: Koha
           Version: unspecified
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Hold requests
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: lisette.scheer at bywatersolutions.com
        QA Contact: testopia at bugs.koha-community.org
                CC: gmcharlt at gmail.com

To recreate:

1. Have a multibranch system where holds can transfer between 2 or more
libraries 
2. Have a bib with 2 or more items at different branches. 
3. At Branch A checkout Branch A's copy of the item to a patron
4. At Branch B place a record level hold for a Branch B patron (where branch b
has a copy of the item available on the shelf)
5. Return Branch A's book at Branch A. It fills the hold for Branch B patron

In some cases this makes the patron wait much longer for a hold. 

It would be great if there was a way to set holds not to fill from other
libraries if there was a copy available at the pickup location. 

Some consortiums have branches that only get deliveries once or twice a week.
If they happen to check in an item that could be filled at the pickup branch
before the pickup branch scans the hold there, it could take much longer for
the patron to get the item. 

Lisette

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