[Koha-bugs] [Bug 33664] New: Should we allow cancelling orders while the basket is closed?

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=33664

            Bug ID: 33664
           Summary: Should we allow cancelling orders while the basket is
                    closed?
 Change sponsored?: ---
           Product: Koha
           Version: master
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Acquisitions
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: katrin.fischer at bsz-bw.de
        QA Contact: testopia at bugs.koha-community.org
                CC: caroline.cyr-la-rose at inlibro.com,
                    michaela.sieber at kit.edu

This is a workflow question: 

At the moment cancelling an order line from the basket summary page is only
possible, while the basket is open. For standing orders this means it's always
possible, while it's not for other types of orders.

There is now 2 ways to cancel the order:

Option A:
* Reopen the basket
* Cancel the order
* Close the basket

+ Less clicks than option B
- All unreceived order lines will switch status unnecessarily (ordered - new -
ordered)
- The basket close date will reset to today's date

Option B:
* Create a new shipment
* 'Fake' an invoice, for example it could be named: Cancellations
* Use the cancelling options from the list of pending orders

+ Close date remains the same
+ Only the cancelled order line will change status
- More clicks and not really convenient

Now the question: Is there a strict reason why we should not permit cancelling
from a closed order? The closed order lines will still show in the second table
below. We could also add a hint on the cancellation date.

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