https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31567 Bug ID: 31567 Summary: Onboarding stuck at "Cardnumber or Userid may already exist" Change sponsored?: --- Product: Koha Version: 21.11 Hardware: All OS: All Status: NEW Severity: enhancement Priority: P5 - low Component: Installation and upgrade (web-based installer) Assignee: koha-bugs@lists.koha-community.org Reporter: magnus@libriotech.no QA Contact: testopia@bugs.koha-community.org CC: gmcharlt@gmail.com I'm installing Koha 22.05.04-1 on Ubuntu 20.04.5, using the Debian packages. When I got to the "create a user" part of the onboarding I entered some made up user data and tried to save. This gave the message "The patron has not been created! Cardnumber or Userid may already exist." Tried with another cardnumber and userid, but got the same message. Checked the logs and saw this: ==> /var/log/koha/koha/intranet-error.log <== [Thu Sep 15 09:09:38.507240 2022] [cgi:error] [pid x] [client x.x.x.x:x] AH01215: {UNKNOWN}: Can't open /var/log/koha/koha/opac-error.log (Permission denied) at /usr/share/perl5/Log/Log4perl/Appender/File.pm line 151. at /usr/share/koha/lib/Koha/Patron.pm line 362: /usr/share/koha/intranet/cgi-bin/installer/onboarding.pl, referer: http://koha.example.com/cgi-bin/koha/installer/onboarding.pl Checked the permissions of the logs files: $ sudo ls -l /var/log/koha/koha/* -rw-r--r-- 1 koha-koha koha-koha 0 Sep 14 10:08 /var/log/koha/koha/indexer-error.log -rw-r--r-- 1 koha-koha koha-koha 3884632 Sep 15 08:43 /var/log/koha/koha/indexer-output.log -rw-r--r-- 1 root root 259998 Sep 15 09:09 /var/log/koha/koha/intranet-error.log -rw-r--r-- 1 root root 5465262 Sep 14 16:33 /var/log/koha/koha/opac-error.log -rw-rw-r-- 1 koha-koha koha-koha 0 Sep 15 06:25 /var/log/koha/koha/plack-api-error.log -rw-rw-r-- 1 koha-koha koha-koha 0 Sep 15 06:25 /var/log/koha/koha/plack-intranet-error.log -rw-rw-r-- 1 koha-koha koha-koha 0 Sep 15 06:25 /var/log/koha/koha/plack-opac-error.log -rw-rw-r-- 1 koha-koha koha-koha 0 Sep 15 06:25 /var/log/koha/koha/sip.log -rw-r--r-- 1 koha-koha koha-koha 0 Sep 14 10:08 /var/log/koha/koha/worker-error.log -rw-r--r-- 1 koha-koha koha-koha 258 Sep 14 10:08 /var/log/koha/koha/worker-output.log -rw-rw-r-- 1 koha-koha koha-koha 0 Sep 15 06:25 /var/log/koha/koha/z3950-error.log -rw-r--r-- 1 koha-koha koha-koha 0 Sep 14 10:08 /var/log/koha/koha/zebra-error.log -rw-r--r-- 1 koha-koha koha-koha 0 Sep 14 10:08 /var/log/koha/koha/zebra-output.log Changed the ownership of all logs: $ sudo chown koha-koha:koha-koha /var/log/koha/koha/* And now I could add the patron without any problems. Two problems here: - The ownership of the logs - The error message pointing in the wrong direction -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.