[Bug 19718] New: Create message for patrons with multiple holds on the same item
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19718 Bug ID: 19718 Summary: Create message for patrons with multiple holds on the same item Change sponsored?: --- Product: Koha Version: 17.05 Hardware: All OS: All Status: NEW Severity: enhancement Priority: P5 - low Component: Hold requests Assignee: koha-bugs@lists.koha-community.org Reporter: karen@bywatersolutions.com QA Contact: testopia@bugs.koha-community.org CC: gmcharlt@gmail.com One of our partners allows 3 holds per record. They have noticed that patrons will place multiple holds on an item that they have already placed on hold. They would like for Koha to display a message to the patron when they place a hold on an item they already have on hold. Their suggested message is "You already have placed a hold on this record. Are you sure you want to place another?" -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19718 Lisette <lisetteslatah@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |lisetteslatah@gmail.com -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19718 --- Comment #1 from Lisette <lisetteslatah@gmail.com> --- We also have had this problem a lot. Many of our older patrons will place a hold and then place an additional hold a couple weeks later when it has not yet arrived for them. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19718 Liz Rea <liz@catalyst.net.nz> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |liz@catalyst.net.nz --- Comment #2 from Liz Rea <liz@catalyst.net.nz> --- So maybe what you'd like is the ability to allow multiple holds per branch or per user category, so that if someone else had allowed multiple holds, you wouldn't be required to? -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19718 Cab Vinton <bibliwho@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |bibliwho@gmail.com -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19718 --- Comment #3 from Cab Vinton <bibliwho@gmail.com> --- Having trouble following Liz's suggestion, but we have the same issue as Karen & Lisette. Karen's idea for a warning message seems like a good one to us. Sometimes a patron will have a very good reason for placing multiple holds on the same record (teacher wanting multiple copies, Vol.'s 1 & 2 cataloged on the same record, etc.) Other times, a patron will only want a single item but will have simply forgotten that they've already placed a hold. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19718 Nick Clemens <nick@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Patch complexity|--- |Trivial patch Status|NEW |Needs Signoff -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19718 --- Comment #4 from Nick Clemens <nick@bywatersolutions.com> --- Created attachment 92489 --> https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=92489&action=edit Bug 19718: Show message if patron has existing holds on a title To test: 1 - Set a rule to allow multiple holds on a title 2 - Place a single hold in the opac for a patron 3 - Return to record and attempt place a second hold 4 - Note there is no message but that you must match the type placed before (item or record level) 5 - Don't place the hold 6 - Apply patch 7 - Attempt to place second hold again 8 - Note there is a message informing you of which level hold you may place 9 - Test with both item/record level holds and placing a single request or multiple requests -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19718 Nick Clemens <nick@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Version|17.05 |master CC| |nick@bywatersolutions.com Assignee|koha-bugs@lists.koha-commun |nick@bywatersolutions.com |ity.org | -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19718 ByWater Sandboxes <bws.sandboxes@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #92489|0 |1 is obsolete| | --- Comment #5 from ByWater Sandboxes <bws.sandboxes@gmail.com> --- Created attachment 95120 --> https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=95120&action=edit Bug 19718: Show message if patron has existing holds on a title To test: 1 - Set a rule to allow multiple holds on a title 2 - Place a single hold in the opac for a patron 3 - Return to record and attempt place a second hold 4 - Note there is no message but that you must match the type placed before (item or record level) 5 - Don't place the hold 6 - Apply patch 7 - Attempt to place second hold again 8 - Note there is a message informing you of which level hold you may place 9 - Test with both item/record level holds and placing a single request or multiple requests Signed-off-by: donnab <donna@bywatersolutions.com> -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19718 Katrin Fischer <katrin.fischer@bsz-bw.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|Needs Signoff |Signed Off CC| |katrin.fischer@bsz-bw.de --- Comment #6 from Katrin Fischer <katrin.fischer@bsz-bw.de> --- Switching to Signed off - the sandbox doesn't do it automatically, so I think it was just forgotten. -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19718 Jonathan Druart <jonathan.druart@bugs.koha-community.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jonathan.druart@bugs.koha-c | |ommunity.org Status|Signed Off |Failed QA --- Comment #7 from Jonathan Druart <jonathan.druart@bugs.koha-community.org> --- That makes it untranslatable. -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19718 --- Comment #8 from Katrin Fischer <katrin.fischer@bsz-bw.de> --- (In reply to Jonathan Druart from comment #7)
That makes it untranslatable.
Can you explain? -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19718 --- Comment #9 from Jonathan Druart <jonathan.druart@bugs.koha-community.org> --- The strings in the template are: """ You already have at least one [% bibitemloo.forced_hold_level %] level hold on this title. All further holds must be [% bibitemloo.forced_hold_level %] level. """ With forced_hold_level == "item" or "biblio". -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19718 --- Comment #10 from Katrin Fischer <katrin.fischer@bsz-bw.de> --- Argh, thx for catching that. -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19718 Nick Clemens <nick@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|Failed QA |Signed Off -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19718 --- Comment #11 from Nick Clemens <nick@bywatersolutions.com> --- Created attachment 98946 --> https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=98946&action=edit Bug 19718: (follow-up) Make messages translatable -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19718 Katrin Fischer <katrin.fischer@bsz-bw.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|Signed Off |Passed QA -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19718 Katrin Fischer <katrin.fischer@bsz-bw.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #95120|0 |1 is obsolete| | --- Comment #12 from Katrin Fischer <katrin.fischer@bsz-bw.de> --- Created attachment 99048 --> https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=99048&action=edit Bug 19718: Show message if patron has existing holds on a title To test: 1 - Set a rule to allow multiple holds on a title 2 - Place a single hold in the opac for a patron 3 - Return to record and attempt place a second hold 4 - Note there is no message but that you must match the type placed before (item or record level) 5 - Don't place the hold 6 - Apply patch 7 - Attempt to place second hold again 8 - Note there is a message informing you of which level hold you may place 9 - Test with both item/record level holds and placing a single request or multiple requests Signed-off-by: donnab <donna@bywatersolutions.com> Signed-off-by: Katrin Fischer <katrin.fischer.83@web.de> -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19718 Katrin Fischer <katrin.fischer@bsz-bw.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #98946|0 |1 is obsolete| | --- Comment #13 from Katrin Fischer <katrin.fischer@bsz-bw.de> --- Created attachment 99049 --> https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=99049&action=edit Bug 19718: (follow-up) Make messages translatable Signed-off-by: Katrin Fischer <katrin.fischer.83@web.de> -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19718 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Version(s)| |20.05.00 released in| | Status|Passed QA |Pushed to master -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19718 --- Comment #14 from Martin Renvoize <martin.renvoize@ptfs-europe.com> --- Nice work everyone! Pushed to master for 20.05 -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19718 Joy Nelson <joy@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Resolution|--- |FIXED Status|Pushed to master |RESOLVED CC| |joy@bywatersolutions.com --- Comment #15 from Joy Nelson <joy@bywatersolutions.com> --- enhancement not pushed to 19.11.x -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19718 Owen Leonard <oleonard@myacpl.org> changed: What |Removed |Added ---------------------------------------------------------------------------- Blocks| |26762 Referenced Bugs: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=26762 [Bug 26762] OPAC hold template markup error -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19718 Owen Leonard <oleonard@myacpl.org> changed: What |Removed |Added ---------------------------------------------------------------------------- Blocks| |26763 Referenced Bugs: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=26763 [Bug 26763] Use standard information style for multi-hold message -- You are receiving this mail because: You are watching all bug changes.
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