[Bug 31241] New: PDF export of ANY label is NOT functioning.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31241 Bug ID: 31241 Summary: PDF export of ANY label is NOT functioning. Change sponsored?: --- Product: Koha Version: 22.05 Hardware: All OS: All Status: NEW Severity: blocker Priority: P5 - low Component: Label/patron card printing Assignee: cnighswonger@foundations.edu Reporter: stdominic.novices@gmail.com QA Contact: testopia@bugs.koha-community.org I've been experimenting and no label type of any kind works when exported as a pdf. Either it is completely jumbled or massive amounts of the data are missing. I've tried batch and selected exporting, redoing the layouts and templates. This is for Patron, barcode, and spine label. I have a similar bug concerning the spine label, but this seems to be a more widespread problem than I first thought. If I try to export a singly selected or any other number that is not the full batch I get an Error 500 message, and if it's the full bath the label is garbled. Thanks for your time looking into this! -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31241 Chris Nighswonger <cnighswonger@foundations.edu> changed: What |Removed |Added ---------------------------------------------------------------------------- Severity|blocker |normal -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31241 David Cook <dcook@prosentient.com.au> changed: What |Removed |Added ---------------------------------------------------------------------------- See Also| |https://bugs.koha-community | |.org/bugzilla3/show_bug.cgi | |?id=29994 -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31241 Manos PETRIDIS <egpetridis@yahoo.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |egpetridis@yahoo.com --- Comment #1 from Manos PETRIDIS <egpetridis@yahoo.com> --- Does the error persist? -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31241 --- Comment #2 from Katrin Fischer <katrin.fischer@bsz-bw.de> --- I just tested on master and could print labels with different layouts without problems, selected and full batch. I think we will definitely need more information on the configuration. In the label module often a specific setting can cause an issue. -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31241 --- Comment #3 from Manos PETRIDIS <egpetridis@yahoo.com> --- Does the labels module keep an error log so that one may know what happens and try and debug the black box? -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31241 Heather <heather_hernandez@nps.gov> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |heather_hernandez@nps.gov --- Comment #4 from Heather <heather_hernandez@nps.gov> --- We were just upgraded to Koha 22.11.06 and we're having this problem (with Edge 114.0.1823.58 and with Chrome 114.0.5735.135) when trying to download the .pdf for a barcode label range/batch. I'm hoping very much it gets fixed--I can't catalog anything or receive any periodicals if I can't print barcodes!! --h2 -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31241 Lucas Gass <lucas@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |lucas@bywatersolutions.com --- Comment #5 from Lucas Gass <lucas@bywatersolutions.com> --- I am not sure if everyone is experiencing the same problem. I have filed Bug 34157 on a more specific issue. -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31241 --- Comment #6 from Katrin Fischer <katrin.fischer@bsz-bw.de> --- I just tested the table printing in 22.11.05 both for patron records and barcode labels and they both printed ok. I am wondering what the issue could be. It makes me think it could be either a configuration or a server setup issue. Heather and Manos, when you open the downloaded PDF in a text editor, is there any error printed inside? -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31241 --- Comment #7 from Heather <heather_hernandez@nps.gov> --- Hi, Katrin! My issue is clearly bug 34157--my settings were on "Bibliographic data precedes barcode" for my barcode range, and when I changed that to print the barcode only, everything worked. (It was like that because I was experimenting with trying to get the library name printing on the barcode, then I found out about bug 31507, and hadn't changed the setting back.) I'm not sure if this is the same problem that stdominic.novices was having! --h2 -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31241 --- Comment #8 from Katrin Fischer <katrin.fischer@bsz-bw.de> --- Thank you for the feedback Heather! -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31241 --- Comment #9 from Chris Nighswonger <chris.nighswonger@veritassuperaitsolutions.com> --- Re-tested the export path on current main in koha-testing-docker (PDF::Reuse 0.39 and 0.43): batch and selected label exports produce valid PDFs across BAR/BIBBAR printing types, consistent with Katrin<0x27>s comment 2. Of the three symptoms reported here, two now have identified homes: - The Error 500 on partial-batch export was Bug 34157, RESOLVED FIXED (per comments 5-7; Heather confirmed her case). - Zero-byte / missing-content exports track Bug 28806, where I have just posted a reproduction with mechanism: items with NULL homebranch (or otherwise failing _get_label_item()<0x27>s inner joins) silently lose their text content, and any die after the CGI header is sent streams a zero-byte download with the error visible only in the plack log. That leaves the "completely jumbled" full-batch output as the only symptom not yet accounted for; it has not been reproducible on maintained versions and no configuration details were provided. Suggest anyone still seeing this on a supported release (24.05+) check their items for NULL homebranch values first (see 28806), and if the problem persists, attach the layout/template settings and an uncompressed PDF. (Tested with AI assistance in koha-testing-docker.) -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31241 --- Comment #10 from Chris Nighswonger <chris.nighswonger@veritassuperaitsolutions.com> --- (Typo correction for the previous comment: the <0x27> sequences should read as apostrophes — encoding slip on my end.) -- You are receiving this mail because: You are watching all bug changes.
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