[Bug 21451] New: Lost Item Refund Fee should have more options
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=21451 Bug ID: 21451 Summary: Lost Item Refund Fee should have more options Change sponsored?: --- Product: Koha Version: 17.11 Hardware: All OS: All Status: NEW Severity: enhancement Priority: P5 - low Component: Circulation Assignee: koha-bugs@lists.koha-community.org Reporter: kelly@bywatersolutions.com QA Contact: testopia@bugs.koha-community.org CC: gmcharlt@gmail.com, kyle.m.hall@gmail.com Given the recent changes with items with a Lost Status - with the introduction of sys pref: MarkLostAsReturn which determines when/if an item gets removed from the patron's account. It would be nice to have an option on whether a Refund is given to the patron. My thought would be that instead of YES/NO for the Refund Lost Item fee - there could be a third option "Ask for Confirmation". There are a lot of situations, where the circulation desk is just removing the lost item off the patron's account however the library still wants the status to stay as LOST. Currently, this is not possible. If the item does get checked in with the Refund Lost Item fee set to YES, the patron gets the refund. However, there are times when the item just needs to be taken off the account, but does not want the refund to be applied. Looking at other bugs to do with lost items: 19508, 21421, 11723 -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=21451 Kelly McElligott <kelly@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jzairo@bywatersolutions.com | |, | |kelly@bywatersolutions.com -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=21451 --- Comment #1 from Kelly McElligott <kelly@bywatersolutions.com> --- I mis-typed. Once the item does get checked-in (regardless of this byg), this item would lose the LOST status, this bug is primarily about the option to refund the Lost Item fee instead of a straight YES/NO. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=21451 Kelly D <kelly@flo.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |kelly@flo.org -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=21451 --- Comment #2 from Kelly D <kelly@flo.org> --- As Kelly states - this is our situation - "the circulation desk is just removing the lost item off the patron's account however the library still wants the status to stay as LOST. Currently, this is not possible. If the item does get checked in with the Refund Lost Item fee set to YES, the patron gets the refund. However, there are times when the item just needs to be taken off the account, but does not want the refund to be applied.' - and wants the item status to remain "Lost." We are very interested in this development. - HELM -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=21451 Martha Fuerst <mfuerst@hmcpl.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |mfuerst@hmcpl.org --- Comment #3 from Martha Fuerst <mfuerst@hmcpl.org> --- HMCPL is also interested in this, given how we handle lost item refunds (within 90 days with receipt). Lost items returned in our bookdrop or via our AMH currently get checked in and refunded. It doesn't happen often, but it happens. More often, lost items are returned before they are paid for, so the refund makes sense. Use of the Lost and Paid for lost status helps staff, but Koha right now does not differentiate between "types" of lost status when dealing with refunds. This would be an excellent development. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
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