[Bug 7339] New: Help System in IE8-9 Does Not Load With 500 Error
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 Bug #: 7339 Summary: Help System in IE8-9 Does Not Load With 500 Error Classification: Unclassified Change sponsored?: --- Product: Koha Version: rel_3_6 Platform: PC OS/Version: Windows Status: NEW Severity: critical Priority: P5 - low Component: Staff Client AssignedTo: paul.poulain@biblibre.com ReportedBy: lzuares@collsk12.org QAContact: ian.walls@bywatersolutions.com CC: gmcharlt@gmail.com When attempting to load the help system [?], I receive a 500 error from both IE8 and IE9 on two different library systems/servers. -- Configure bugmail: http://bugs.koha-community.org/bugzilla3/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 Owen Leonard <oleonard@myacpl.org> changed: What |Removed |Added ---------------------------------------------------------------------------- Component|Staff Client |Browser compatibility Version|rel_3_6 |master --- Comment #1 from Owen Leonard <oleonard@myacpl.org> 2011-12-08 18:20:26 UTC --- Confirmed in master. -- Configure bugmail: http://bugs.koha-community.org/bugzilla3/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 --- Comment #2 from Owen Leonard <oleonard@myacpl.org> 2011-12-08 18:21:18 UTC --- Template process failed: file error - /koha-tmpl/intranet-tmpl/prog/en/modules/help/.tt: not found at /C4/Templates.pm line 125. For help, please send mail to the webmaster (webmaster@oleonard-desktop), giving this error message and the time and date of the error. Software error: [Thu Dec 8 13:19:38 2011] help.pl: Template process failed: file error - e/koha-tmpl/intranet-tmpl/prog/en/modules/help/.tt: not found at /C4/Templates.pm line 125. at /usr/share/perl/5.12/CGI/Carp.pm line 354 CGI::Carp::realdie('[Thu Dec 8 13:19:38 2011] help.pl: Template process failed: ...') called at /usr/share/perl/5.12/CGI/Carp.pm line 446 CGI::Carp::die('Template process failed: ', 'Template::Exception=ARRAY(0x8bedbd0)') called at /C4/Templates.pm line 125 C4::Templates::output('C4::Templates=HASH(0x8b40064)') called at /help.pl line 42 For -- Configure bugmail: http://bugs.koha-community.org/bugzilla3/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 --- Comment #3 from lzuares@collsk12.org 2011-12-08 18:23:21 UTC --- Help system will open if right-clicked and opened in new tab or new window, but not directly. -- Configure bugmail: http://bugs.koha-community.org/bugzilla3/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 --- Comment #4 from Duncan <duncan@catalyst.net.nz> 2011-12-20 00:45:15 UTC --- Created attachment 6876 --> http://bugs.koha-community.org/bugzilla3/attachment.cgi?id=6876 Patch to fix problem in IE9, 7 and 8 still broken however. I have managed a fix for IE9 but am very puzzled about what is causing it not to work in 7 or 8. Further work required to fix for these. -- Configure bugmail: http://bugs.koha-community.org/bugzilla3/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 Duncan <duncan@catalyst.net.nz> changed: What |Removed |Added ---------------------------------------------------------------------------- Priority|P5 - low |PATCH-Sent CC| |duncan@catalyst.net.nz Patch Status|--- |Needs Signoff -- Configure bugmail: http://bugs.koha-community.org/bugzilla3/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 Gaetan Boisson <gaetan.boisson@biblibre.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |gaetan.boisson@biblibre.com --- Comment #5 from Gaetan Boisson <gaetan.boisson@biblibre.com> 2012-01-17 08:18:06 UTC --- In firefox and chromium, a similar error is generated when clicking on the [?] link on the admin home page (but only on this page). -- Configure bugmail: http://bugs.koha-community.org/bugzilla3/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 --- Comment #6 from Owen Leonard <oleonard@myacpl.org> 2012-01-24 15:13:00 UTC --- (In reply to comment #5)
In firefox and chromium, a similar error is generated when clicking on the [?] link on the admin home page (but only on this page).
This page? /cgi-bin/koha/admin/admin-home.pl I don't get that error from Firefox 9.0.1 or Chrome 16.0.912.77 m on Windows 7, nor from Chrome 16.0.912.75 or Firefox 9.0.1 on Ubuntu 11.10. -- Configure bugmail: http://bugs.koha-community.org/bugzilla3/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 --- Comment #7 from Gaetan Boisson <gaetan.boisson@biblibre.com> 2012-01-24 16:31:05 UTC --- indeed, i had it on several instances but just saw it working properly on another one. forget comment #5! -- Configure bugmail: http://bugs.koha-community.org/bugzilla3/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 Owen Leonard <oleonard@myacpl.org> changed: What |Removed |Added ---------------------------------------------------------------------------- Priority|PATCH-Sent (DO NOT USE) |P5 - low --- Comment #8 from Owen Leonard <oleonard@myacpl.org> 2012-02-07 15:58:33 UTC --- I tested this in IE9 using Biblibre's custom sandbox system (well done Biblibre!). I found that the patch fixes the problem in IE9. However, I discovered another issue which seems to affect all browsers. If you click the help link on the home page when the URL looks like this: http://my.koha.test.example.com ...it doesn't work. It does work if the URL looks like this: http://my.koha.test.example.com/cgi-bin/koha/mainpage.pl This patch seems to be an improvement, but even if it is pushed the bug should not be marked as resolved. -- Configure bugmail: http://bugs.koha-community.org/bugzilla3/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 Owen Leonard <oleonard@myacpl.org> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #6876|0 |1 is obsolete| | --- Comment #9 from Owen Leonard <oleonard@myacpl.org> 2012-02-07 15:59:42 UTC --- Created attachment 7481 --> http://bugs.koha-community.org/bugzilla3/attachment.cgi?id=7481 [SIGNED-OFF] Small fix to allow help popup in IE9, not 7 or 8 - bug 7339 Signed-off-by: Owen Leonard <oleonard@myacpl.org> -- Configure bugmail: http://bugs.koha-community.org/bugzilla3/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 Owen Leonard <oleonard@myacpl.org> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|Needs Signoff |Signed Off -- Configure bugmail: http://bugs.koha-community.org/bugzilla3/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 Ian Walls <koha.sekjal@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|Signed Off |Passed QA --- Comment #10 from Ian Walls <koha.sekjal@gmail.com> 2012-02-07 16:26:54 UTC --- One line template only change. Marking as Passed QA. -- Configure bugmail: http://bugs.koha-community.org/bugzilla3/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 Paul Poulain <paul.poulain@biblibre.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|Passed QA |Pushed to Master AssignedTo|paul.poulain@biblibre.com |duncan@catalyst.net.nz --- Comment #11 from Paul Poulain <paul.poulain@biblibre.com> 2012-02-10 14:13:08 UTC --- Duncan, when you endorse a bug, don't forget to assign it to yourself ! patch pushed (tested everything is still OK under FF) -- Configure bugmail: http://bugs.koha-community.org/bugzilla3/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 Paul Poulain <paul.poulain@biblibre.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |paul.poulain@biblibre.com Version|master |rel_3_6 -- Configure bugmail: http://bugs.koha-community.org/bugzilla3/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 Jared Camins-Esakov <jcamins@cpbibliography.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|Pushed to Master |Pushed to Stable --- Comment #12 from Jared Camins-Esakov <jcamins@cpbibliography.com> --- This fix was included in the 3.6.x branch prior to 3.6.4. -- You are receiving this mail because: You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 MJ Ray (software.coop) <mjr@software.coop> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |mjr@software.coop -- You are receiving this mail because: You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 --- Comment #13 from lzuares@collsk12.org --- I also notice this behavior. Is there any way to generate the help file for /cgi-bin/koha/mainpage.pl while on the root URL? (In reply to comment #8)
I tested this in IE9 using Biblibre's custom sandbox system (well done Biblibre!). I found that the patch fixes the problem in IE9.
However, I discovered another issue which seems to affect all browsers. If you click the help link on the home page when the URL looks like this:
http://my.koha.test.example.com
...it doesn't work. It does work if the URL looks like this:
http://my.koha.test.example.com/cgi-bin/koha/mainpage.pl
This patch seems to be an improvement, but even if it is pushed the bug should not be marked as resolved.
-- You are receiving this mail because: You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 Owen Leonard <oleonard@myacpl.org> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|Pushed to Stable |ASSIGNED Version|rel_3_6 |master -- You are receiving this mail because: You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 Owen Leonard <oleonard@myacpl.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |katrin.fischer@bsz-bw.de --- Comment #14 from Owen Leonard <oleonard@myacpl.org> --- *** Bug 8403 has been marked as a duplicate of this bug. *** -- You are receiving this mail because: You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 Owen Leonard <oleonard@myacpl.org> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEW Assignee|duncan@catalyst.net.nz |oleonard@myacpl.org -- You are receiving this mail because: You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 Owen Leonard <oleonard@myacpl.org> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #7481|0 |1 is obsolete| | -- You are receiving this mail because: You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 Owen Leonard <oleonard@myacpl.org> changed: What |Removed |Added ---------------------------------------------------------------------------- Summary|Help System in IE8-9 Does |Help System in IE7-8 Does |Not Load With 500 Error |Not Load With 500 Error -- You are receiving this mail because: You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 Owen Leonard <oleonard@myacpl.org> changed: What |Removed |Added ---------------------------------------------------------------------------- Summary|Help System in IE7-8 Does |Help System in IE8 Does Not |Not Load With 500 Error |Load With 500 Error --- Comment #15 from Owen Leonard <oleonard@myacpl.org> --- I managed to finally test this in IE7, and it doesn't look like this bug affects it anymore. On the other hand, help in IE7 doesn't load the right help page either (always the "Okay I can log in") page. But it's probably time to give up on IE7 anyway. -- You are receiving this mail because: You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 Zeno Tajoli <z.tajoli@cineca.it> changed: What |Removed |Added ---------------------------------------------------------------------------- Resolution|--- |WONTFIX Status|NEW |RESOLVED CC| |z.tajoli@cineca.it --- Comment #16 from Zeno Tajoli <z.tajoli@cineca.it> --- IE 7 is now not supported by Koha. Bug closed -- You are receiving this mail because: You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7339 --- Comment #17 from Zeno Tajoli <z.tajoli@cineca.it> --- The same for IE 8 -- You are receiving this mail because: You are watching all bug changes.
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