[Bug 17617] New: Confirmation e-mail to patron when hold is placed
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 Bug ID: 17617 Summary: Confirmation e-mail to patron when hold is placed Change sponsored?: --- Product: Koha Version: unspecified Hardware: All OS: All Status: NEW Severity: enhancement Priority: P5 - low Component: Hold requests Assignee: koha-bugs@lists.koha-community.org Reporter: sally.healey@cheshiresharedservices.gov.uk QA Contact: testopia@bugs.koha-community.org CC: gmcharlt@gmail.com If an item is purchased from an online shop, the patron will receive a confirmation e-mail of their order. We would like to see something similar in Koha when a hold is placed. We think this would be useful to confirm some key points, for example: - confirm the hold has been added to the system - confirm the title details of the requested item - confirm the collection library - confirm the fee which will be charged for fulfilling the hold - confirm the fee which will be charged if the hold is not collected - explain how to cancel the hold if it's no longer required - explain how to make changes to the hold if any details (e.g. change collection library from AAA to BBB) alter - explain how the patron will be notified when the item is ready for collection There is already a system preference: emailLibrarianWhenHoldIsPlaced - which enables Koha to e-mail the library staff whenever a patron places a hold. Could the code behind this be adapted to e-mail patrons instead, perhaps? -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 Sally Healey <sally.healey@cheshiresharedservices.gov.uk> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |sally.healey@cheshireshared | |services.gov.uk -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 Josef Moravec <josef.moravec@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |josef.moravec@gmail.com -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 Marjorie Barry-Vila <marjorie.barry-vila@collecto.ca> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |marjorie.barry-vila@collect | |o.ca -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 Sally <sally.healey@cheshiresharedservices.gov.uk> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |aleisha@catalyst.net.nz --- Comment #1 from Sally <sally.healey@cheshiresharedservices.gov.uk> --- *** Bug 35140 has been marked as a duplicate of this bug. *** -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 Aleisha Amohia <aleisha@catalyst.net.nz> changed: What |Removed |Added ---------------------------------------------------------------------------- Change sponsored?|--- |Sponsored Status|NEW |ASSIGNED Assignee|koha-bugs@lists.koha-commun |aleisha@catalyst.net.nz |ity.org | -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 Aleisha Amohia <aleisha@catalyst.net.nz> changed: What |Removed |Added ---------------------------------------------------------------------------- Patch complexity|--- |Small patch Status|ASSIGNED |Needs Signoff -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 --- Comment #2 from Aleisha Amohia <aleisha@catalyst.net.nz> --- Created attachment 157961 --> https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=157961&action=edit Bug 17617: EmailPatronWhenHoldIsPlaced system preference -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 --- Comment #3 from Aleisha Amohia <aleisha@catalyst.net.nz> --- Created attachment 157962 --> https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=157962&action=edit Bug 17617: Add HOLDPLACED_PATRON notice A HOLDPLACED notice exists and is used by the emailLibrarianWhenHoldIsPlaced function, but libraries may want to use different wording when emailing patrons. -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 --- Comment #4 from Aleisha Amohia <aleisha@catalyst.net.nz> --- Created attachment 157963 --> https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=157963&action=edit Bug 17617: Unit tests -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 --- Comment #5 from Aleisha Amohia <aleisha@catalyst.net.nz> --- Created attachment 157964 --> https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=157964&action=edit Bug 17617: Confirmation email to patron when hold is placed This enhancement adds a new notice HOLDPLACED_PATRON that will be sent to a patron when a hold is placed for them. It depends on the new system preference EmailPatronWhenHoldIsPlaced to be enabled. To test: 1) Update database and restart services 2) Go to Koha Administration -> System preferences and search for the new EmailPatronWhenHoldIsPlaced syspref. It should be disabled by default - leave it disabled for now. 3) Search for a record and go to the Holds tab. Place a hold for your patron. 4) Go to your patron's account and go to the Notices tab. Confirm the HOLDPLACED_PATRON notice was NOT queued. 5) Enable the EmailPatronWhenHoldIsPlaced syspref. 6) Repeat steps 3 and 4. Confirm the HOLDPLACED_PATRON notice WAS generated and queued. 7) Confirm tests pass t/db_dependent/Holds.t Sponsored-by: Fire and Emergency New Zealand -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 ByWater Sandboxes <bws.sandboxes@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #157961|0 |1 is obsolete| | --- Comment #6 from ByWater Sandboxes <bws.sandboxes@gmail.com> --- Created attachment 157995 --> https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=157995&action=edit Bug 17617: EmailPatronWhenHoldIsPlaced system preference Signed-off-by: Kelly <kelly@bywatersolutions.com> -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 ByWater Sandboxes <bws.sandboxes@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #157962|0 |1 is obsolete| | --- Comment #7 from ByWater Sandboxes <bws.sandboxes@gmail.com> --- Created attachment 157996 --> https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=157996&action=edit Bug 17617: Add HOLDPLACED_PATRON notice A HOLDPLACED notice exists and is used by the emailLibrarianWhenHoldIsPlaced function, but libraries may want to use different wording when emailing patrons. Signed-off-by: Kelly <kelly@bywatersolutions.com> -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 ByWater Sandboxes <bws.sandboxes@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #157963|0 |1 is obsolete| | --- Comment #8 from ByWater Sandboxes <bws.sandboxes@gmail.com> --- Created attachment 157997 --> https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=157997&action=edit Bug 17617: Unit tests Signed-off-by: Kelly <kelly@bywatersolutions.com> -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 ByWater Sandboxes <bws.sandboxes@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #157964|0 |1 is obsolete| | --- Comment #9 from ByWater Sandboxes <bws.sandboxes@gmail.com> --- Created attachment 157998 --> https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=157998&action=edit Bug 17617: Confirmation email to patron when hold is placed This enhancement adds a new notice HOLDPLACED_PATRON that will be sent to a patron when a hold is placed for them. It depends on the new system preference EmailPatronWhenHoldIsPlaced to be enabled. To test: 1) Update database and restart services 2) Go to Koha Administration -> System preferences and search for the new EmailPatronWhenHoldIsPlaced syspref. It should be disabled by default - leave it disabled for now. 3) Search for a record and go to the Holds tab. Place a hold for your patron. 4) Go to your patron's account and go to the Notices tab. Confirm the HOLDPLACED_PATRON notice was NOT queued. 5) Enable the EmailPatronWhenHoldIsPlaced syspref. 6) Repeat steps 3 and 4. Confirm the HOLDPLACED_PATRON notice WAS generated and queued. 7) Confirm tests pass t/db_dependent/Holds.t Sponsored-by: Fire and Emergency New Zealand Signed-off-by: Kelly <kelly@bywatersolutions.com> -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 Kelly McElligott <kelly@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|Needs Signoff |Signed Off CC| |kelly@bywatersolutions.com -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 --- Comment #10 from Sally <sally.healey@cheshiresharedservices.gov.uk> --- This is great, Aleisha - appreciate you working on this one. In addition to the system preference: Patrons can control whether they receive a hold collection notice via their messaging preferences. I wonder if they should also be allowed to opt out of these hold placed notices? We could open a new bug for it? -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 Marcel de Rooy <m.de.rooy@rijksmuseum.nl> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|Signed Off |Passed QA -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 Marcel de Rooy <m.de.rooy@rijksmuseum.nl> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #157995|0 |1 is obsolete| | --- Comment #11 from Marcel de Rooy <m.de.rooy@rijksmuseum.nl> --- Created attachment 158310 --> https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=158310&action=edit Bug 17617: EmailPatronWhenHoldIsPlaced system preference Signed-off-by: Kelly <kelly@bywatersolutions.com> Signed-off-by: Marcel de Rooy <m.de.rooy@rijksmuseum.nl> -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 Marcel de Rooy <m.de.rooy@rijksmuseum.nl> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #157996|0 |1 is obsolete| | --- Comment #12 from Marcel de Rooy <m.de.rooy@rijksmuseum.nl> --- Created attachment 158311 --> https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=158311&action=edit Bug 17617: Add HOLDPLACED_PATRON notice A HOLDPLACED notice exists and is used by the emailLibrarianWhenHoldIsPlaced function, but libraries may want to use different wording when emailing patrons. Signed-off-by: Kelly <kelly@bywatersolutions.com> Signed-off-by: Marcel de Rooy <m.de.rooy@rijksmuseum.nl> -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 Marcel de Rooy <m.de.rooy@rijksmuseum.nl> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #157997|0 |1 is obsolete| | --- Comment #13 from Marcel de Rooy <m.de.rooy@rijksmuseum.nl> --- Created attachment 158312 --> https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=158312&action=edit Bug 17617: Unit tests Signed-off-by: Kelly <kelly@bywatersolutions.com> Signed-off-by: Marcel de Rooy <m.de.rooy@rijksmuseum.nl> -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 Marcel de Rooy <m.de.rooy@rijksmuseum.nl> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #157998|0 |1 is obsolete| | --- Comment #14 from Marcel de Rooy <m.de.rooy@rijksmuseum.nl> --- Created attachment 158313 --> https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=158313&action=edit Bug 17617: Confirmation email to patron when hold is placed This enhancement adds a new notice HOLDPLACED_PATRON that will be sent to a patron when a hold is placed for them. It depends on the new system preference EmailPatronWhenHoldIsPlaced to be enabled. To test: 1) Update database and restart services 2) Go to Koha Administration -> System preferences and search for the new EmailPatronWhenHoldIsPlaced syspref. It should be disabled by default - leave it disabled for now. 3) Search for a record and go to the Holds tab. Place a hold for your patron. 4) Go to your patron's account and go to the Notices tab. Confirm the HOLDPLACED_PATRON notice was NOT queued. 5) Enable the EmailPatronWhenHoldIsPlaced syspref. 6) Repeat steps 3 and 4. Confirm the HOLDPLACED_PATRON notice WAS generated and queued. 7) Confirm tests pass t/db_dependent/Holds.t Sponsored-by: Fire and Emergency New Zealand Signed-off-by: Kelly <kelly@bywatersolutions.com> Signed-off-by: Marcel de Rooy <m.de.rooy@rijksmuseum.nl> -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 Marcel de Rooy <m.de.rooy@rijksmuseum.nl> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |m.de.rooy@rijksmuseum.nl QA Contact|testopia@bugs.koha-communit |m.de.rooy@rijksmuseum.nl |y.org | --- Comment #15 from Marcel de Rooy <m.de.rooy@rijksmuseum.nl> --- Just noting here that it might be good to test $patron->notice_email_address before enqueuing? Note that if SendQueuedMessages does not find an address, it will set status to failed in queue. No blocker. -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 Tomás Cohen Arazi <tomascohen@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Summary|Confirmation e-mail to |Add the ability of sending |patron when hold is placed |a confirmation e-mail to | |patron when hold is placed Keywords| |release-notes-needed CC| |tomascohen@gmail.com -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 Tomás Cohen Arazi <tomascohen@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|Passed QA |Pushed to master Version(s)| |23.11.00 released in| | -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 --- Comment #16 from Tomás Cohen Arazi <tomascohen@gmail.com> --- Pushed to master for 23.11. Nice work everyone, thanks! -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 Fridolin Somers <fridolin.somers@biblibre.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |fridolin.somers@biblibre.co | |m Status|Pushed to master |Needs documenting --- Comment #17 from Fridolin Somers <fridolin.somers@biblibre.com> --- Enhancement not pushed to 23.05.x -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 Katrin Fischer <katrin.fischer@bsz-bw.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Keywords|release-notes-needed | Text to go in the| |When the new system release notes| |preference | |`EmailPatronWhenHoldIsPlace | |d` is activated, a notice | |will be sent to the patron | |to confirm their hold has | |been placed. The notice | |template used is | |HOLDPLACED_PATRON. -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 Caroline Cyr La Rose <caroline.cyr-la-rose@inlibro.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Blocks| |37436 Referenced Bugs: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=37436 [Bug 37436] Move EmailPatronWhenHoldIsPlaced to Holds policy sysprefs -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 Caroline Cyr La Rose <caroline.cyr-la-rose@inlibro.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Resolution|--- |FIXED CC| |caroline.cyr-la-rose@inlibr | |o.com Documentation| |https://gitlab.com/koha-com submission| |munity/koha-manual/-/merge_ | |requests/926 Status|Needs documenting |RESOLVED Documentation| |Caroline Cyr La Rose contact| | -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 Koha collecto <koha@collecto.ca> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |koha@collecto.ca -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617 David Cook <dcook@prosentient.com.au> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |dcook@prosentient.com.au --- Comment #18 from David Cook <dcook@prosentient.com.au> --- (In reply to Sally from comment #10)
This is great, Aleisha - appreciate you working on this one.
In addition to the system preference:
Patrons can control whether they receive a hold collection notice via their messaging preferences. I wonder if they should also be allowed to opt out of these hold placed notices?
We could open a new bug for it?
Yeah I think that would be a good idea. -- You are receiving this mail because: You are watching all bug changes.
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