[Bug 12656] New: add a notice that tells patrons when their hold was cancelled because it wasn't picked up in time
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=12656 Bug ID: 12656 Summary: add a notice that tells patrons when their hold was cancelled because it wasn't picked up in time Change sponsored?: --- Product: Koha Version: master Hardware: All OS: All Status: NEW Severity: new feature Priority: P5 - low Component: Notices Assignee: koha-bugs@lists.koha-community.org Reporter: nengard@gmail.com QA Contact: testopia@bugs.koha-community.org It would be nice to add a notice that tells patrons when their hold was cancelled because it wasn't picked up in time - not a notice for call cancels, just the one that was done due to a late pickup. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=12656 Viktor Sarge <viktor.sarge@regionhalland.se> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |viktor.sarge@regionhalland. | |se -- You are receiving this mail because: You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=12656 Agnes Rivers-Moore <arm@hanover.ca> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |arm@hanover.ca --- Comment #1 from Agnes Rivers-Moore <arm@hanover.ca> --- I agree. I am disappointed that Koha leaves no trace for staff or borrower when a hold is cancelled. Perhaps there could be a preference choice whether to send a notice for all cancelled holds, or just for those cancelled after waiting too long for pickup. Having that notice show up in the borrower messages tab would be really useful! Agnes -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=12656 Heather Braum <hbraum@nekls.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |hbraum@nekls.org -- You are receiving this mail because: You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=12656 Tom Misilo <misilot@fit.edu> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |misilot@fit.edu -- You are receiving this mail because: You are watching all bug changes.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=12656 Marcel de Rooy <m.de.rooy@rijksmuseum.nl> changed: What |Removed |Added ---------------------------------------------------------------------------- Summary|add a notice that tells |Send a notice to patrons |patrons when their hold was |when their hold was |cancelled because it wasn't |cancelled |picked up in time | CC| |m.de.rooy@rijksmuseum.nl --- Comment #2 from Marcel de Rooy <m.de.rooy@rijksmuseum.nl> --- (In reply to Agnes Rivers-Moore from comment #1)
I agree. I am disappointed that Koha leaves no trace for staff or borrower when a hold is cancelled. Perhaps there could be a preference choice whether to send a notice for all cancelled holds, or just for those cancelled after waiting too long for pickup.
The notice for not-picked-up-in-time would be good. But note that the user already got a notice about the waiting item. (It only does not tell us - by default - when the wait will expire. We added a paragraph to that notice about expiry within 7 days.) I am even more interested (just like Agnes) in a notice when staff cancels a hold manually. Perhaps if there were some standard reasons for cancelling a hold (Not found/, it would be great too if a notice was sent that included the reason the staff user selected when cancelling the hold. If Patron Messaging Preferences would include Hold cancelled, the user could enable/disable this notice (requires enhanced messaging). Will change the title of this report a bit. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=12656 --- Comment #3 from Tom Misilo <misilot@fit.edu> --- I think it would be great to be able to cancel hold's silently as well. For example if a patron places a hold on an e-book (which at least for us), cannot actually be picked up in the library. Or if someone places a hold on a Course Reserve item, even though we do not allow hold's on course reserves. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
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