[Bug 25213] New: It would be beneficial to be able to notify the patron of a resolution
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25213 Bug ID: 25213 Summary: It would be beneficial to be able to notify the patron of a resolution Change sponsored?: --- Product: Koha Version: unspecified Hardware: All OS: All Status: NEW Severity: enhancement Priority: P5 - low Component: OPAC Assignee: oleonard@myacpl.org Reporter: martin.renvoize@ptfs-europe.com QA Contact: testopia@bugs.koha-community.org With bug 4461 we introduce a mechanism for patrons to report issues with the OPAC and manage the status of such issues. I would be beneficial to be able to notify the patron when such issues are resolved. -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25213 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Depends on| |4461 Referenced Bugs: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=4461 [Bug 4461] Context-sensitive report a problem screen -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25213 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Blocks| |25214 Referenced Bugs: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25214 [Bug 25214] It would be beneficial for patrons to be able to see their OPAC problem reports -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25213 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Blocks| |25215 Referenced Bugs: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25215 [Bug 25215] 'Report a problem' could be enhanced to become a generic 'Inquiry management' process. -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25213 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Keywords| |Academy -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25213 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Blocks|25214, 25215 | Referenced Bugs: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25214 [Bug 25214] It would be beneficial for patrons to be able to see their OPAC problem reports https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25215 [Bug 25215] 'Report a problem' could be enhanced to become a generic 'Inquiry management' process. -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25213 Owen Leonard <oleonard@myacpl.org> changed: What |Removed |Added ---------------------------------------------------------------------------- Assignee|oleonard@myacpl.org |koha-bugs@lists.koha-commun | |ity.org Summary|It would be beneficial to |Notify reporter when an |be able to notify the |OPAC problem is resolved |patron of a resolution | -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25213 Bug 25213 depends on bug 4461, which changed state. Bug 4461 Summary: Add a context-sensitive report a problem process https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=4461 What |Removed |Added ---------------------------------------------------------------------------- Status|Pushed to master |RESOLVED Resolution|--- |FIXED -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25213 Séverine Queune <severine.queune@bulac.fr> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |severine.queune@bulac.fr -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25213 David Cook <dcook@prosentient.com.au> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |dcook@prosentient.com.au -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25213 --- Comment #1 from David Cook <dcook@prosentient.com.au> --- (It could be generalize that as I'd love to have a function that notifies patrons when their password has been updated, or possibly notify them about a certain number of other conditions.) -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25213 --- Comment #2 from Martin Renvoize <martin.renvoize@ptfs-europe.com> --- What I'd love to see.. is the 'report a problem' code generalised into an 'enquiry management' area.. where the problems reports as just one type of enquiry.... but that's for another bug. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25213 --- Comment #3 from Martin Renvoize <martin.renvoize@ptfs-europe.com> --- (In reply to David Cook from comment #1)
(It could be generalize that as I'd love to have a function that notifies patrons when their password has been updated, or possibly notify them about a certain number of other conditions.)
This could actually be done with a plugin.. the password one at least.. there's is a plugin hook attached to the password change code so you could trigger a notification from that simply be adding to the message queue. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25213 --- Comment #4 from David Cook <dcook@prosentient.com.au> --- (In reply to Martin Renvoize from comment #3)
(In reply to David Cook from comment #1)
(It could be generalize that as I'd love to have a function that notifies patrons when their password has been updated, or possibly notify them about a certain number of other conditions.)
This could actually be done with a plugin.. the password one at least.. there's is a plugin hook attached to the password change code so you could trigger a notification from that simply be adding to the message queue.
That reminds me that one of these days I need to revisit my plugin management code... heh. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25213 --- Comment #5 from Martin Renvoize <martin.renvoize@ptfs-europe.com> --- I see two options for this... 1) A generic 'Thank you for your report, we have now marked this as resolved' notice that triggers upon marking the report as closed. 2) A 'contact patron' button on the problem report that triggers a modal that allows the staff to reply directly to the patron. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
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