https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=32403 Bug ID: 32403 Summary: On Demand Messaging Change sponsored?: --- Product: Koha Version: unspecified Hardware: All OS: All Status: NEW Severity: new feature Priority: P5 - low Component: Notices Assignee: koha-bugs@lists.koha-community.org Reporter: christofer.zorn@ajaxlibrary.ca QA Contact: testopia@bugs.koha-community.org We are a library that relies on both email messaging (through Koha) along with SMS and Phone messaging (through Twilio). We are very happy with the messaging features involved in Koha, but for me, there is something missing that could be improved. With the right system permissions, we'd like to see the ability to generate on demand messages to specific patrons, or even tailored messages to groups. While I understand that this isn't specifically what Koha is meant for, there are wider benefits to this that I think warrant a discussion. This is a means of interacting with a patron. While individual email is normally an option, in a mid to larger sized system where multiple staff can reply to a communal message, Koha has a tracking mechanism that would allow staff to see what information was sent to a patron by looking at the Notice tab. This could also morph into a marketing aspect of Koha where we could leverage the history and make this similar to Patron Point. Symphony has an on demand message sending tool, however from what I remember it was spotty. The tweak would be creating an interface that allowed inputting of information into the messaging table ... Please let me know if this is possible. Our library has had the need for this a couple of times, where we could take one last stab at reaching out to expired patrons (beyond what Koha is already doing), or communicating back to a patron through SMS when leaving a voicemail isn't an option. Thanks! Chris -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.