[Bug 29011] New: Error 500 on item checkout
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=29011 Bug ID: 29011 Summary: Error 500 on item checkout Change sponsored?: --- Product: Koha Version: 21.05 Hardware: All OS: All Status: NEW Severity: enhancement Priority: P5 - low Component: Browser compatibility Assignee: oleonard@myacpl.org Reporter: jan.michael.mueck@uni-hamburg.de QA Contact: testopia@bugs.koha-community.org Created attachment 124863 --> https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=124863&action=edit screenshots We want to checkout a item for a user, but have to search it by keywords. In that result list there is a button "ausleihe" (borrow) next to the item we want to checkout. When clicking on that there is an error 500. The item is then borrowed by the user (so everything is correct), but the page still shows error 500. I think its suppused to redirect to the borrowed page of that user.. see attachement. Kind regards -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=29011 Owen Leonard <oleonard@myacpl.org> changed: What |Removed |Added ---------------------------------------------------------------------------- Assignee|oleonard@myacpl.org |koha-bugs@lists.koha-commun | |ity.org CC| |gmcharlt@gmail.com, | |kyle.m.hall@gmail.com Severity|enhancement |normal Component|Browser compatibility |Circulation --- Comment #1 from Owen Leonard <oleonard@myacpl.org> --- I can't reproduce this problem in my test system. Enabling the itemBarcodeFallbackSearch system preference and searching for an item by keyword works for me. Do you have access to Koha's error logs? -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=29011 --- Comment #2 from Katrin Fischer <katrin.fischer@bsz-bw.de> --- Another thing to check: Make sure that all your items have itemtype, holding branch and home branch set. These are the subfields a, b, and y in the item form. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=29011 --- Comment #3 from JanMueck <jan.michael.mueck@uni-hamburg.de> --- Hello and sorry for the late response. Yes i have access to the logs. What files do you need? I found out that the error only occures when the Pseudonymization (DSGVO) is enabled. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=29011 --- Comment #4 from JanMueck <jan.michael.mueck@uni-hamburg.de> --- subfields a, b, and y are set on all items on our test server kind regards Jan -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=29011 Katrin Fischer <katrin.fischer@bsz-bw.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Summary|Error 500 on item checkout |Error 500 on item checkout | |when Pseudonymization is | |used --- Comment #5 from Katrin Fischer <katrin.fischer@bsz-bw.de> --- Do you have access to the server and could check the plack-error-log maybe? There might be something useful there pointing the right direction. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=29011 --- Comment #6 from JanMueck <jan.michael.mueck@uni-hamburg.de> --- It states the following: DBIx::Class::Storage::DBI::_do_query(): DBI Exception: DBD::mysql::db do failed: Lost connection to backend server: network error (zd-dbsrv-5: 111, Connection refused) [for Statement "set NAMES 'utf8mb4'"] at /usr/share/koha/lib/C4/Context.pm line 624 Maybe this helps.. Kind regards Jan -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=29011 --- Comment #7 from JanMueck <jan.michael.mueck@uni-hamburg.de> --- Anyone got an idea to this problem? Kind regards Jan Mueck -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=29011 Emmi Takkinen <emmi.takkinen@koha-suomi.fi> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |emmi.takkinen@koha-suomi.fi --- Comment #8 from Emmi Takkinen <emmi.takkinen@koha-suomi.fi> --- (In reply to JanMueck from comment #7)
Anyone got an idea to this problem?
Kind regards Jan Mueck
Just checking, have you set key to your bcrypt_settings in koha-conf.xml as introduced in bug 24151? -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=29011 Liz Rea <wizzyrea@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |wizzyrea@gmail.com --- Comment #9 from Liz Rea <wizzyrea@gmail.com> --- 100% if you do not have the kconf entry, you will have this problem. I believe this is fixed in 21.05.04 or 05. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=29011 Katrin Fischer <katrin.fischer@bsz-bw.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution|--- |FIXED --- Comment #10 from Katrin Fischer <katrin.fischer@bsz-bw.de> --- (In reply to Liz Rea from comment #9)
100% if you do not have the kconf entry, you will have this problem. I believe this is fixed in 21.05.04 or 05.
Closing RESOLVED. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
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