[Bug 32052] New: Transparency on Hold Cancellations
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=32052 Bug ID: 32052 Summary: Transparency on Hold Cancellations Change sponsored?: --- Product: Koha Version: unspecified Hardware: All OS: All Status: NEW Severity: enhancement Priority: P5 - low Component: Hold requests Assignee: koha-bugs@lists.koha-community.org Reporter: christofer.zorn@ajaxlibrary.ca QA Contact: testopia@bugs.koha-community.org CC: gmcharlt@gmail.com Hey! It would be really cool if there was better transparency on what happened to our holds and how they were cancelled. I know the system logs when a hold ages out, but having the knowledge that a hold was cancelled by a patron may also be beneficial. Our staff have struggled with knowing how a hold was cancelled. If the hold ages out on the shelf, Koha reports that nicely. However, if a patron or staff member cancels the hold, there is no log kept on that. It would be helpful information for our staff when interacting with a patron to know how the hold was cancelled. Thank you! Chris -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=32052 hebah@bywatersolutions.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |hebah@bywatersolutions.com --- Comment #1 from hebah@bywatersolutions.com --- The ability to apply a hold cancellation reason would be amazing for holds reporting, even something as basic as designating one reason for OPAC cancellations, as we can do in the expire holds cron. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=32052 Katrin Fischer <katrin.fischer@bsz-bw.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Summary|Transparency on Hold |Hold cancellations in the |Cancellations |OPAC are falsely recorded | |as 'intranet' Severity|enhancement |minor --- Comment #2 from Katrin Fischer <katrin.fischer@bsz-bw.de> --- It's not quite right, we do keep a log, but I think there is still a bug there actually: if you cancel a hold from the OPAC, the logs still show the interface as "Intranet". It should be OPAC. To test: * Create 2 holds * Turn on HoldsLog system preference * Cancel one hold from the staff interface * Cancel one hold from the OPAC * Check the holds logs - you can see that both cancel entries look the same -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
participants (1)
-
bugzilla-daemon@bugs.koha-community.org