[Bug 36829] New: Add option to generate hold cancellation request from staff interface
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=36829 Bug ID: 36829 Summary: Add option to generate hold cancellation request from staff interface Change sponsored?: --- Product: Koha Version: unspecified Hardware: All OS: All Status: NEW Severity: enhancement Priority: P5 - low Component: Hold requests Assignee: koha-bugs@lists.koha-community.org Reporter: lisette.scheer@bywatersolutions.com QA Contact: testopia@bugs.koha-community.org CC: gmcharlt@gmail.com A hold may be waiting at a different branch or desk, or the staff may not have the time to step away and pull the hold due to a line at the desk. It would be helpful to have an option to do a request instead of just cancelling the hold. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=36829 Mike Barrette <mbarrette@oslri.net> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |mbarrette@oslri.net -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=36829 hebah@bywatersolutions.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |hebah@bywatersolutions.com -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=36829 Katie Bliss <kebliss@dmpl.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |kebliss@dmpl.org -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=36829 Steve, OSLRI, USA <sspohn@oslri.net> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |bywater@oslri.net, | |sspohn@oslri.net -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=36829 Brendan Lawlor <blawlor@clamsnet.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |blawlor@clamsnet.org -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=36829 Andrew Fuerste-Henry <andrew@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |andrew@bywatersolutions.com --- Comment #1 from Andrew Fuerste-Henry <andrew@bywatersolutions.com> --- +1 on this. I've spoken to a few librarians who would like staff cancellation of waiting holds to follow the same process as when the patron requests a cancellation. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=36829 mteal@greenvillelibrary.org changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |mteal@greenvillelibrary.org -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=36829 --- Comment #2 from Katie Bliss <kebliss@dmpl.org> --- +1 This would be a HUGE help! We have a six-branch system which means that the person cancelling a waiting hold is very often not at the branch where the hold is located. Since Koha considers an item as Available as soon as the hold is cancelled, if someone forgets to alert the staff at the branch with the hold, no one will know that the item needs to get pulled and checked in. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=36829 --- Comment #3 from mteal@greenvillelibrary.org --- +1 This would be a big help for us as well. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=36829 --- Comment #4 from Steve, OSLRI, USA <sspohn@oslri.net> --- +1 for us. Katie Bliss framed the issue perfectly. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=36829 Sally Lodico <Slodico@knoxlib.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |Slodico@knoxlib.org --- Comment #5 from Sally Lodico <Slodico@knoxlib.org> --- Yes, please. We have 17 branches with share-and-share-alike holds. Koha instantly changing the status of an item when the hold is cancelled from "On hold" to "Available" is how items end up on the missing lists. They should be checked in at least once before they become "available" again. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
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