[Koha-bugs] [Bug 3607] Lost item returned credit to borrower - but can't resolve credit

[bugzilla-daemon at kohaorg.ec2.liblime.com]

http://bugs.koha.org/cgi-bin/bugzilla3/show_bug.cgi?id=3607





--- Comment #1 from David Schuster <dschust1 at gmail.com>  2009-10-22 14:19:31 ---
(In reply to comment #0)
> Bug 3265 - asks for credit when lost item returned - it is creating the credit
> on the borrower account, but not changing the status to available.
> 
> This bug though happens because the credit on the account is not able to clear.
> In order to balance the borrowers account to Zero one has to create a manual
> invoice - which you then can't write off or pay because the credit remains.
> 

schuster        If it was paid already and then a credit is created I don't
have a way to indicate I gave them the money back.
09:16   jwagner schuster, yes, I've seen that problem. If the patron had paid
the replacement cost in the meantime, then returned the book, there's a
"credit" in the sense.
09:16   jwagner Sorry, in the sense that the original charge is taken off the
account. But it doesn't seem to know or care that it was paid in the meantime.
09:16   schuster        Yes but there isn't a drop down to say waive, pay
etc... so you have to create a manual invoice to clear the record after you
give the person money back.
09:17   schuster        When you run SQL's then the system things the borrower
still has this outstanding credit.
09:17   schuster        things/thinks
09:17   jwagner Yeah, that's a general Koha thing that needs work.


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