[Koha-bugs] [Bug 8451] Confusing and problematic double prompt for processing transfers

[bugzilla-daemon at bugs.koha-community.org]

http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=8451

Liz Rea (CatalystIT) <liz at catalyst.net.nz> changed:

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                 CC|                            |liz at catalyst.net.nz

--- Comment #8 from Liz Rea (CatalystIT) <liz at catalyst.net.nz> ---
I have reservations about this patch which I cannot fully articulate, but it
has to do with the behaviour of transfers and 9322 - I think it may be
dangerous to fix this, in this way, while 9322 is still an issue.

The only real solution I see to this particular problem, is finding a way to
link a reserve specifically to it's associated transfer, and make it delete
only transfers associated with the reserve that has been
re-ordered/deleted/whatever and leave the explicit transfers (done through
branchtransfers.pl) alone. 

The reason for this is that you could have a legitimate situation where an item
is supposed to be going two places at the same time, or at least Koha is being
told to send something to two places at the same time. Koha can probably not
ever be smart enough to know which to prefer, an explicit transfer or a reserve
generated transfer, which is why there are two prompts.

The messages are certainly confusing - this bug has been a problem for years
(I'm thinking specifically of issues reported by NEKLS, because that is where I
have my experience with dual prompts). Certainly this is one way to fix the
issue at hand in this bug, but I also think we need to think carefully about
the design of explicit transfers and reserve generated transfers. Currently
Koha doesn't differentiate between them, and bug 9322 is certainly muddying the
water as to "when transfers are completed in *any* situation."

Sorry to be so long winded, but I honestly think we really need to think about
how to fix this in a way that makes sense for all transfers and not just
reserve transfers. And more importantly, we need to think about how we can
present the information that there are two kinds of transfers for an item, if
that is the case, in a way that is not confusing to library staff.

LR

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