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[15:09]    <oleonard>    khall: Sorry, but I think neither is correct.
[15:09]    <oleonard>    The solution should be to make the item no longer
waiting, but still on hold.
[15:09]    <oleonard>    Is that not possible?
[15:14]    <khall>    that is quite complicated 
[15:15]    <khall>    at this point, we can no longer know if the reserve was
item or bib level
[15:15]    <khall>    we could assume it is bib level and push it back on the
queue as priority 1.
[15:15]    <khall>    or assume it's item level. That would be safer
[15:16]    <khall>    but either way, there is no way to guarantee the style of
hold is preserved.
[15:16]    <oleonard>    Safer but not as quick for the patron if it was
originally biblio-level and there are multiple copies
[15:17]    <khall>    plus, there is a likelihood that the person the hold has
been waiting for has been notified by email or sms.

Is there a solution where checking out in scenario 1 above is allowed but
scenario 2 is not?

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