[Koha-bugs] [Bug 8451] New: Confusing and problematic double prompt for processing transfers

[bugzilla-daemon at bugs.koha-community.org]

http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=8451

          Priority: P5 - low
 Change sponsored?: ---
            Bug ID: 8451
                CC: gmcharlt at gmail.com
          Assignee: koha-bugs at lists.koha-community.org
           Summary: Confusing and problematic double prompt for processing
                    transfers
          Severity: minor
    Classification: Unclassified
                OS: All
          Reporter: dcook at prosentient.com.au
          Hardware: All
            Status: NEW
           Version: master
         Component: Hold requests
           Product: Koha

Created attachment 10865
  -->
http://bugs.koha-community.org/bugzilla3/attachment.cgi?id=10865&action=edit
Screenshot of double prompt - two options

The following occurs after cancelling a hold on Holds Awaiting Pickup and being
prompted that the item needs to be transferred to another library for the next
person in the holds queue:


First, the item status on the intranet detail screen says that the item is in
transit, even though the request.pl/Holds screen does not register a tranfer!

Second, when checking in a hold to be transferred (at least as a
superlibrarian), the user is confronted with two prompts:

1) Please return <<item>> to <<transfer branch>>. Print slip or cancel
transfer. Hold for <<patron>>

Confirm.

2) Hold found <<item>>. Hold for <<patron>>. 

Confirm hold and transfer.


If Option 1 is chosen, the <<transfer branch>> name is removed from the item
status on the intranet detail screen. Other than that, nothing happens. 

If you try to check in again from the homebranch, you're prompted with the
previous two options again.

If you try to check in from the transfer branch, it requests that you transfer
it to the transfer branch (which is quite bizarre).


If Option 2 is chosen, the request.pl screen reflects the correct state of
affairs.

However, if you've chosen Option 1 first and then Option 2, when you change to
the transfer branch, you're prompted with 2 similar options again! 

Option 1:

Please return <<item>> to <<transfer branch>> (even though you're checking in
to the transfer branch!!!)

Option 2:

Hold found. Confirm hold at <<transfer branch>>

At this point, you're stuck in a loop. Regardless of the choice that you make,
you CANNOT process the hold. 

You have to cancel the hold and start all over again.

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