[Koha-bugs] [Bug 8786] New: problem with print overdue notices

[bugzilla-daemon at bugs.koha-community.org]

http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=8786

          Priority: P5 - low
 Change sponsored?: ---
            Bug ID: 8786
          Assignee: koha-bugs at lists.koha-community.org
           Summary: problem with print overdue notices
          Severity: critical
    Classification: Unclassified
                OS: All
          Reporter: melia at bywatersolutions.com
          Hardware: All
            Status: NEW
           Version: rel_3_8
         Component: Notices
           Product: Koha

We are seeing some bogus overdue email messages.  I have had complaints about
the print overdue notices which are sent to the library when a patron does not
have an email address.

Here is an example of an email sent to the library on 9/16:

---------------
Dear  PROBLEM,

The item below is now 6 weeks overdue.  Please return it, or call or email the
library if there is a problem. In another 4 weeks, you will receive a bill.

 "The hobbit" by Tolkien, J. R. R
 "The girl who played with fire" by Larsson, Stieg
 "Emily and Einstein" by Lee, Linda Francis

Thank you.

Staff
---------------

The items listed in this email are all overdue, but none of them are 6 weeks
overdue and do not warrant receipt of the 2nd overdue notice.  The due dates
for each item are:
8/31 - "The hobbit" by Tolkien, J. R. R
8/31 - "The girl who played with fire" by Larsson, Stieg
9/15 - "Emily and Einstein" by Lee, Linda Francis

The notice triggers say that this 2nd overdue notice should be sent at 42 days,
but none of these items are 42 days overdue yet.

I also checked the cron job for overdues.pl.  It looks like this:
# OVERDUE NOTICES
0 7 * * *  $KOHA_CRON_PATH/overdue_notices.pl -t -itemscontent
title,author,itemcallnumber,barcode,replacementprice

The manual says:
-t | --triggered
This option causes a notice to be generated if and only if an item is overdue
by the number of days defined in a notice trigger.

I don't think this is working as expected.  I am marking this as critical since
bogus overdue email messages are being generated.

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