[Koha-bugs] [Bug 9906] New: Holds Return Policy and Local Hold Item Types not working as expected

[bugzilla-daemon at bugs.koha-community.org]

http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=9906

            Bug ID: 9906
           Summary: Holds Return Policy and Local Hold Item Types not
                    working as expected
    Classification: Unclassified
 Change sponsored?: ---
           Product: Koha
           Version: 3.8
          Hardware: All
                OS: All
            Status: NEW
          Severity: major
          Priority: P5 - low
         Component: Hold requests
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: hbraum at nekls.org
                CC: gmcharlt at gmail.com

The Holds Return Policy table (new to us as we just upgraded to 3.8.8 a few
weeks ago) has proven to have unexpected ramifications for NExpress libraries.
When items with LOCAL HOLD item types are returned at another library, these
LOCAL HOLD items are being selected to fill ineligible holds.

EXPLANATION:
NExpress has two kinds of restricted item types defined: LOCAL HOLD, which only
allows requests from patrons having the same HOME LIBRARY as the item to
trigger holds, and WALK IN, which disallows holds entirely. There are three
specific item types for each, depending on the material, which are defined by
the owning library in Koha.:

1 LOCAL HOLD BOOK
2 LOCAL HOLD MOVIE
3 LOCAL HOLD OTHER

1 WALKIN BOOK
2 WALKIN MOVIE
3 WALKIN OTHER

SITUATION:
We are seeing the case where LOCAL HOLD items that are returned at a library
other than its home library are being selected from the holds queue to fill
holds for patrons at the library. In other words, when the hold patron's home
library matches the Current Location, a hold is triggered; the correct behavior
is that a hold is triggered ONLY when the hold patron's home library matches
the Home Library location of an item.

The three LOCAL HOLD item types are not being correctly observed when such an
item is checked in at a library other than the item's home library. The LOCAL
HOLD restricted-hold item types were not taken into account when formulating
the new Return Policy table, which has this explanatory note: "…these policies
are based on the patron's home library, not the library where the hold is being
placed."

This is the problem. The item's home library, not the patron's home library, is
what needs to determine the hold restriction for LOCAL HOLD item type.

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