[Koha-bugs] [Bug 10638] Show alert when receiving an order with holds/reserves

[bugzilla-daemon at bugs.koha-community.org]

http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=10638

--- Comment #10 from David Cook <dcook at prosentient.com.au> ---
(In reply to Jonathan Druart from comment #9)
> (In reply to David Cook from comment #7)
> > If there are item-level holds for items not attached to that order and
> > there are no bib-level holds, the message will just say that there are
> > pending reserves for that bib record.
> 
> Are you sure it is relevant? I would like to have others points of view on
> this alert. Why the librarian would want to have this information?
> 
> Maybe Nicole or Katrin could give us their opinion on this?

I'm not sure that I understand your question. Are you asking why an alert is
relevant at all?

Overall, the alert is needed so that library staff can immediately know that
there is a hold on the record at hand. This prompts them to process the
physical items more quickly than others so that they can fill the hold.

Item-level hold alerts are needed for when a hold has been placed on particular
items (the scenario being that items were when "placing an order" or manually
before placing the order).

Bibliographic record hold alerts are needed for when there is a hold on the
record but no items have been created yet (the scenario being that items are
created when "receiving an order" or manually afterwards during cataloguing). 

I suppose there might be scenarios where there is a bibliographic record that
has items and there are bib-level holds for that record...and there would be an
alert that there are holds on the record when receiving the order even though
there are already existing items which may or may not be available to fill that
hold. 

However, just a reminder that the record for which they are receiving items
seems relevant to me. 

In the libraries I've worked in, records with holds always received a higher
priority for processing than records without holds. Without this alert, each
record would need to be manually checked for holds and that would slow down the
acquisitions process.

I'm happy to hear what others have to say though :)

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