[Koha-bugs] [Bug 10912] Streamline hold error messages in staff interface

[bugzilla-daemon at bugs.koha-community.org]

http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=10912

--- Comment #14 from Nora Blake <nblake at masslibsystem.org> ---
(In reply to Owen Leonard from comment #13)
> I too would like more information about how to reproduce the problem which
> this patch tries to fix. In fact in master I'm unable to trigger a "too many
> holds" error message by trying to place more holds than are allowed in the
> rule defined in Circulation and fine rules.
> 
> I also don't understand what the "Disable AllowOnShelfHolds" step is for in
> the test plan.

Hi Owen and Nick,

In our shared instance of Koha, we routinely need to block holds on the
collections located at our school libraries while they are closed for summer
break.  When this happens, we end up with records that have items on them that
are listed as available, but are in fact not able to receive hold requests
because we have blocked their collections using the hold request controls
available through the Circulation and Fines Rules administrative tool.

When a patron or staff member at one of our public or special libraries
attempts to place a hold on a record where all the items have items that are
blocked from hold requests because of these school closures they get a "Too
many holds" message which is not accurate and then they start to wonder why the
system is telling them that Patron X has too many holds when they do not.

The second part of the message, "No copies available to placed on hold" is
accurate, but they never see that part because they are thrown by the "Too many
Holds" part.

I hope this helps explain it.

Nora Blake
MassCat

-- 
You are receiving this mail because:
You are watching all bug changes.