[Koha-bugs] [Bug 11924] New: warning about hold when item checked in at wrong library

[bugzilla-daemon at bugs.koha-community.org]

http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=11924

            Bug ID: 11924
           Summary: warning about hold when item checked in at wrong
                    library
 Change sponsored?: ---
           Product: Koha
           Version: master
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Hold requests
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: nengard at gmail.com
        QA Contact: testopia at bugs.koha-community.org
                CC: gmcharlt at gmail.com

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I guess what I'm seeing as the problem is this:

1. PatronX places an item on hold for pickup at Library A.

2. Library B sends a copy of the item to Library A.

3. The item is checked in at Library A and Koha switches the status of the item
to "Item is waiting for PatronX at Library A."

4. A staff member at Library A hands the item to PatronX and, for whatever
reason, the item does not get checked out to PatronX.

5. PatronX uses the item and then returns it to Library C.

6. Staff at Library C checks in the item and Koha does nothing. When you look
at the item record it says "Item is waiting for PatronX at Library A." Koha
does not change the status of the item, it does not display a "Route to Library
A" message, it does not change the holding location. Koha does nothing even
though the item does not belong at Library C in any way shape or form.


Yes, there is a procedure problem here. At step 4 the staff member at Library A
screwed up and let PatronX leave the library building with an item that had not
been checked out.

What I'd like Koha to do is to give the staff at Library C some kind of alert
when step 6 is reached so that staff at Library C know that the item is
supposedly on hold at Library A. Since Koha doesn't do _anything_ at checkin,
if this kind of mistake is made the error created by staff at Library A can be
further complicated if staff at Library C are as inattentive as staff at
Library A. 

So my question is, when an item that is supposed to be on hold and waiting for
pickup at one branch gets checked in at a different branch, can Koha display
some kind of a message? I really think that it ought to.

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