[Koha-bugs] [Bug 14040] New: Confusing messages on items placed on hold in OPAC and staff

bugzilla-daemon at bugs.koha-community.org bugzilla-daemon at bugs.koha-community.org
Wed Apr 22 12:28:34 CEST 2015


http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=14040

            Bug ID: 14040
           Summary: Confusing messages on items placed on hold in OPAC and
                    staff
 Change sponsored?: ---
           Product: Koha
           Version: master
          Hardware: All
                OS: All
            Status: NEW
          Severity: normal
          Priority: P5 - low
         Component: OPAC
          Assignee: oleonard at myacpl.org
          Reporter: katrin.fischer at bsz-bw.de
        QA Contact: testopia at bugs.koha-community.org

1) Record with 1 item
2) Check out the item to a user
3) Place an item level hold for another patron
4) Place another hold for another patron in the OPAC

Item displays:
On hold for patron expected at <branchcode> since 14/04/2015 . 

This is confusing for the staff user and even more for the patron in the OPAC.

I think it means:
- it has been placed on hold on 14/4... because the due date is 06/05/2015
(dd/mm)

I'd suggest:
- Showing the OPAC user only the number of other holds on the item - they might
want to pick another then.

- Showing the staff user a better message
  - don't show the branchcode, but the branchname
  - don't show the branchname, if there is only 1 branch in the system
    and/or obey SingleBranchmMode
  - change 'expected' to ...?

Fixing this on the OPAC and staff could be done separately.

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