[Koha-bugs] [Bug 14697] New: Extend and enhance "Claims returned" lost status

[bugzilla-daemon at bugs.koha-community.org]

http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=14697

            Bug ID: 14697
           Summary: Extend and enhance "Claims returned" lost status
 Change sponsored?: ---
           Product: Koha
           Version: unspecified
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Circulation
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: kyle.m.hall at gmail.com
        QA Contact: testopia at bugs.koha-community.org
                CC: gmcharlt at gmail.com, kyle.m.hall at gmail.com

A group of librarians have been brainstorming about claimed returns in Koha.
They think this would be a good list of features for a claims returned system
in Koha:

* Add a system preference to flag which lost status is "Claims returned".
  Not setting this pref would disable the feature.
* Add ability to mark item as "Claims returned"
    * Add the ability to mark an item as claims returned from the checkouts
      table on the checkouts and patron details pages
        * This functionality would operate in the same way checkins and
renewals do.
        * It may be better to slim down to one column of checkboxes for all
three 
          functions ( that is, one at a time with one set of checkboxes )
    * The ability mark an item as "Claims returned" from the item details would
be
      disabled when the feature is enabled. All claims returned marking would
happen
      through the checkouts table.
* Charge or don't charge for claims returned
    * Some libraries charge the lost fee on claimed returns, some don't.
    * Add system preference to ask ‘charge’, ‘don’t charge’, or ‘ask for
confirmation’ 
      when marking an item claimed returned
* Some libraries want to alerted of repeat offenders.
    * Add a sys pref to offer an option to block a patron, or alert staff
somehow,
      after a set number of claimed returns.
    * This will be a running total over the lifetime of the patron,
      not the current number of outstanding claimed returns.
    * There will need to be a table that stores basic information about the
item on  
      patron’s record so you can track how many times they’ve said ‘i returned
that’
        * This allows us to track claimed returns even for returned and deleted
items
        * This data will display on a new tab on the patron record (
moremember.pl ) 
          for "claims returned" items
        * Will store the status so we know if the claim is open or resolved
        * ex. [title 1] / checked out {date} / claimed {date} / not returned /
notes
* Remove item from patron's current checkouts on marking "claims returned" (
e.g. current lost behavior )
    * Will stop fines from continuing to accrue for said item
* show as missing in the opac and claimed returned in the staff client 
  ( e.g. current lost behavior, no change needed )
* Be able to mark item as ‘found’ from claimed tab if item happens to be found
  ( using standard 'found' behavior Koha already has )
    * Offer options of “returned by patron” or “found in library” in a pull
down to
      the side of every item that has been claimed.
    * next to each claimed item have a ‘notes’ field. 
      Should be in line editable for ease of use
* Claimed items should be easily distinguishable on staff side
  (compared to other types of lost items) on patron check out under ‘Attention’
  so alert ‘Patron has claimed returns’ that links to the ‘Claimed’ tab below 
  ( in a similar fashion to the current restrictions system )

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