[Koha-bugs] [Bug 14723] New: Additional delivery notes to messages

[bugzilla-daemon at bugs.koha-community.org]

http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=14723

            Bug ID: 14723
           Summary: Additional delivery notes to messages
 Change sponsored?: ---
           Product: Koha
           Version: master
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Notices
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: larit at student.uef.fi
        QA Contact: testopia at bugs.koha-community.org

Currently at message_queue we are given only two delivery statuses for
messages, "sent" and "failed". When the status becomes failed, we have no idea
why it fails.

Some SMS gateway providers send the customer a report about the status of
delivery. For example, in our local library we have a provider that does this.
With the SMS HTTP request to their Gateway, we also provide them a "report"
parameter that includes an URL. Once the SMS delivery has been finished, they
will notify us with the status to the given report URL.

If they notify us that the delivery was failed, we will modify its status in
the database accordingly. They also provide a short description of why the
delivery was failed.

To be able to store more detailed information about the delivery, I propose
adding a new column (e.g "delivery_notes") to message_queue table.

In our local library we sometimes have angry borrowers complaining that they
have not received SMS messages, so this type of enhancement would be very
useful to be able to find out why such has happened.

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