[Koha-bugs] [Bug 14758] New: Re-engineer Talking Tech support in Koha

[bugzilla-daemon at bugs.koha-community.org]

http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=14758

            Bug ID: 14758
           Summary: Re-engineer Talking Tech support in Koha
 Change sponsored?: ---
           Product: Koha
           Version: unspecified
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Architecture, internals, and plumbing
          Assignee: gmcharlt at gmail.com
          Reporter: kyle.m.hall at gmail.com
        QA Contact: testopia at bugs.koha-community.org

Right now Talking Tech support within Koha works, but does not integrate well
with the existing messaging system. I would propose we re-engineer Talking Tech
by doing the following:
1) Remove all the exceptions that hide/modify the use of the 'phone' notice so
that it is once again treated like any other type of notice.
2) Define the 'phone' notice for a given action as the line that is created in
the CSV file
3) Have the outbound cron script for Talking Tech gather these notices together
into a CSV file, rather than having it generate the notices and CSV file
itself.

This will end with a much cleaner implementation of Talking Tech that could
easily be used for other phone automation systems as well!

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