[Koha-bugs] [Bug 12656] Send a notice to patrons when their hold was cancelled
bugzilla-daemon at bugs.koha-community.org
bugzilla-daemon at bugs.koha-community.org
Thu Jun 25 12:23:13 CEST 2015
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=12656
Marcel de Rooy <m.de.rooy at rijksmuseum.nl> changed:
What |Removed |Added
----------------------------------------------------------------------------
Summary|add a notice that tells |Send a notice to patrons
|patrons when their hold was |when their hold was
|cancelled because it wasn't |cancelled
|picked up in time |
CC| |m.de.rooy at rijksmuseum.nl
--- Comment #2 from Marcel de Rooy <m.de.rooy at rijksmuseum.nl> ---
(In reply to Agnes Rivers-Moore from comment #1)
> I agree. I am disappointed that Koha leaves no trace for staff or borrower
> when a hold is cancelled.
> Perhaps there could be a preference choice whether to send a notice for all
> cancelled holds, or just for those cancelled after waiting too long for
> pickup.
The notice for not-picked-up-in-time would be good. But note that the user
already got a notice about the waiting item. (It only does not tell us - by
default - when the wait will expire. We added a paragraph to that notice about
expiry within 7 days.)
I am even more interested (just like Agnes) in a notice when staff cancels a
hold manually. Perhaps if there were some standard reasons for cancelling a
hold (Not found/, it would be great too if a notice was sent that included the
reason the staff user selected when cancelling the hold.
If Patron Messaging Preferences would include Hold cancelled, the user could
enable/disable this notice (requires enhanced messaging).
Will change the title of this report a bit.
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