[Koha-bugs] [Bug 10827] List of holds does not update correctly

[bugzilla-daemon at bugs.koha-community.org]

http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=10827

--- Comment #38 from Christopher Brannon <cbrannon at cdalibrary.org> ---
(In reply to Katrin Fischer from comment #36)
> Please take a look at my comment #30.  I am not in favor of setting the
> waiting status automatically. In my opinion this should always require a
> check in, so that we can trigger the printing of the next slip.
> 
> Moving this to "In discussion".

I agree with Katrin on this point.  If this patch automatically triggers a hold
when an existing hold is cancelled or expired, this WILL create a big mess. 
Libraries like ours put the holds out on a shelf for patrons to pickup.  They
are marked with slips for patrons to identify their items.

Having the next hold triggered automatically creates a mess for both staff and
patron.  The patron will get notified that their hold is waiting, but won't be
able to find it.  Staff will not have any idea what slips need updating.  Items
will be lost on the hold shelves.  Cats and dogs will fall in love.  It would
be chaos.

What NEEDS to happen is a better notification to staff of these expired and
cancelled holds, so we can get to them quicker.  It would be HIGHLY recommended
that cancelled holds and expired holds don't show as available in Koha, but
show as a status that it is waiting for some sort of handling, so that staff
have a clue where the item is.  It would also be HIGHLY recommended if BOTH
expired AND cancelled holds showed up on the Holds Over list in the Holds
Awaiting Pickup report.  Perhaps even an alert on the staff home page.

That's my two cents.

Christopher

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