[Koha-bugs] [Bug 14797] New: Cancelling orders with no alert to existing holds

[bugzilla-daemon at bugs.koha-community.org]

http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=14797

            Bug ID: 14797
           Summary: Cancelling orders with no alert to existing holds
 Change sponsored?: ---
           Product: Koha
           Version: 3.18
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Acquisitions
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: fiona.borthwick at ptfs-europe.com
        QA Contact: testopia at bugs.koha-community.org

When AcqCreateItem is set to create an item when placing an order, this allows
holds to be placed on on-order items.  When an order is then cancelled, there
is no alert to existing holds.

When the order is cancelled, there is still a link to the hold against the bib
record but the Holds screen in the bib record states that you cannot place
holds as no item exists.  As a result, you cannot cancel the hold from this
screen nor can library staff see the patron details to inform them.

As a workaround, they can add a new temporary item to allow them to delete the
hold but it would be good to have an alert appearing on screen at the point of
cancelling the order (via the Delete Order link in the Basket) so that the link
to the hold record could be broken first.

Workflow to reproduce:

- Set AcqCreateItem to 'placing an order'.
- From the Acquisitions screen, select a vendor, create a new basket and add an
order to this basket.
- As the system preference is set to add the item, fill out all the relevant -
item information as well as other acq info.
- Once saved, create a hold for a patron
- Confirm that hold is present and can be seen from the bib record
- From the open basket (so reopen if already closed), select the 'Delete Order'
link against the correct orderline.
- Enter cancellation reason and click Yes.

Order is then cancelled but there was no alert about the hold.

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