[Koha-bugs] [Bug 14364] Allow automatically canceled expired waiting holds to fill the next hold

[bugzilla-daemon at bugs.koha-community.org]

http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=14364

--- Comment #7 from Kyle M Hall <kyle.m.hall at gmail.com> ---
(In reply to Heather Braum from comment #5)
> As a multi-library consortia, this feature would be unusable for us,
> especially using a single email field in the syspref -- it would be much
> better to use the email address in the branches table and email the
> holdingbranch email address of the item when a hold awaiting pickup is
> canceled. 

The new email pref is entirely optional. If it is not filled in, the feature
defaults to the branch email, and if that is not filled in, the koha admin
email address.

> Additionally, I agree with Christopher's suggested workflow, having seen
> patrons come in for holds awaiting pickup before the items even make it to
> the circ desk.

Please see my notes on that above! I don't think it's an insurmountable issue
even without additional features. I imagine the patron would walk up, say
"You've got book X on hold for me", and then the librarian would grab the book,
check it in, and see that it is indeed waiting for them. At that point the
librarian could check out the book as usual. If I'm missing anything please let
me know. It's been a while since I've worked the circ desk ; )

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